Job Detail

Duty Manager – Security Coordinator - KLM Royal Dutch Airlines

Date Posted:Oct 15, 2021

Job Detail

  • Location:
    Bangalore, Karnataka, India
  • Company:
  • Type:
    Full Time
  • Career Level:
  • Experience:
    Not Mentioned
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Oct 17, 2021

Job Description

Purpose of the job

 Safety, security, service delivery
Responsible for the safety, security, service delivery and aircraft handling process in his/her
station for AF and KL and, where applicable third parties during his/her shift.
 Optimize handling processes
Steers and manages all handling activities (in case of self-handling) or coordinates with the
agent (in case of outsourcing) to ensure a timely, safe and efficient flight handling process
 Deliver excellent passenger service
Responsible for services related to all passenger handling activities incl. catering, according
to the AF and KL standards of safety, quality and customer satisfaction.
 Support flight operations process
Perform all supporting activities to ensure efficient handling of flights for AF and KL and,
where applicable, third parties.
 Perform administrative tasks
Perform administrative activities that support handling of flights for AF and KL and, where
applicable, third parties.

Key Responsibilities
 Control and monitor handling agent activities and results, both ‘above’ and ‘below the wing’.
 Coordinate various aspects of passenger and aircraft handling with the agent.
 Coach the handling agents.
 Ensure that aircraft handling procedures are carried out as laid down in the applicable
company manuals.
 Coordinate with airport authorities, technical department, catering, cargo etc.
 Responsible for flight plan and/or provision of flight plan to the crew & briefing (when
 Arrange various crew related matters like transport, calling time of crew etc.
 Coordinate slot requests and over flying permission where applicable
 In case of 3rd party handling, coordinate activities with airline representatives.
 Ensure that decisions are made within established company standards
 Responsible for all service recovery and delay recovery activities in case of a disrupted flight,in co-ordination with the Station Manager
 Ensure minimum over-supply with respect to catering orders needed for a flight.
 Responsible for regular flow of information on activities to superior
 Responsible for various compensation payments to passengers on request/behalf of StationManager.
 Assist Station Manager in administrative tasks like budgeting, reporting, invoicecontrol
 Ensure proper compilation and storage of flight files according to local and company
 Control and fill the malfunction and irregularity reports.
 Maximize ancillary sales, excess baggage & ticket revenues

Candidate criteria
Education: Bachelor’s Degree

Work Experience
 Proven track record of Aircraft and Passenger handling process
 Thorough knowledge of the passenger handling process, aircraft handling process incl. cargo& technical processes
 Knowledge of airport infrastructure
 Fluency in English – spoken and written
 Knowledge of French language will be an asset

Key Competencies
 Customer Service Orientation
 Safety awareness
 Stress tolerance
 Flexibility
 Concern for excellence
 Teamwork and building relationships
 Coaching, motivating and empowering others
 Decisiveness and initiative

Skills Required

Job is expired

Company Overview

Amstelveen, Benelux, Netherlands The

Welcome to our LinkedIn page! KLM was founded in 1919 and is the oldest airline in the world. With a vast network of European and intercontinental destinations, KLM can offer direct flights to major cities and economic centres all over the world. T... Read More

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