Job Description

At Bombardier, our employees work together to evolve mobility worldwide - one good idea at a time. If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

In your role, you will:

Define the strategy and drive the execution to modernize our Enterprise and Web content management landscape

• Focus on all aspects of content lifecycle to drive pragmatic practices regarding information architecture, governance, taxonomy, security and compliance
• Content management capabilities include legacy ECM, cloud content collaboration, content automation, knowledge management, information retrieval (enterprise/federated search, SEO/SEM) and archival
• Utilize tools, technology and various methodologies to create functional and intuitive solutions for user interfaces of above-mentioned capabilities
• Do some hands-on work to develop proof-of-concepts/demos, document requirements, design specifications and solve specific issues
• Detail valid system integration, ensure data integrity and operational feasibility
• Work with security architects and compliance team members to ensure internal standards are met
• Have a grounding and be able to function in waterfall and agile frameworks and participate in all phases of development
• Be able to oversee development teams and provide practical guidance
• Be available as a trusted advisor and consultant to business and IT stakeholders
• Work in collaboration with the Architecture team on the design, development and maintenance of Infrastructure building blocks
• Provide technical coaching and advisory to team members, business colleagues and relevant stakeholders
• Define service & technology roadmap for strategic planning and annual portfolio cycles
• Define requirements for end-to-end services based on standard architectural building blocks
• Implement IT projects to assure delivery as per requirements
• Define, review and implement designs in line with organization security standards
• Implement processes and best practices to drive effectiveness and efficiency
• Manage standard service catalogues
• Manage suppliers as part of Service Delivery and Projects.
• Manage overall roadmap and annual budget planning including TCO and forecast
• Deliver to budget targets and at best cost/value ratio
• Manage invoice approvals for operational services rendered (resource unit - RU) validation and approval
• Manage capacity and License management for consumption, forecasts & renewals while respecting procurement terms
• Manage relationship with Business stakeholders and Key users as required
• Manage approvals for Changes, patching, improvement plans (Service Improvement Plans)
• Validate suppliers’ contract from content & scope perspective
• Manage escalations between supplier managed services and other service areas
• Review SLA and KM (Mesures clés) and develop governance structure/standards of service delivery based on business, and IT strategies

Qualifications

As our ideal candidate,

• You have minimum 5-10 yrs. experience working with content management or content collaboration systems
• You have minimum 2 yrs. experience as a software architect or similar role
• You have direct experience with a commercial ECM or content collaboration system
• You have knowledge of content security aspects
• You have experience in coding in various languages (.NET, Java, Javascript, Python, etc)
• You have knowledge of UI/UX and functional design as it pertains to content solutions
• You have experience with HTTPS/REST
• You hold a Bachelor in computer science, engineering or similar relevant field
• You have experience with SharePoint, Documentum, Lotus Notes, etc.
• You have knowledge of the Microsoft stack, including Azure
• You have knowledge of current industry content standards such as CMIS
• You have experience with automation tools, RPA and BPM
• You have ability to thrive under pressure and demonstrate proficient priority management skills
• You have strong written, verbal communication and strategic presentation skills – Effectively communicate with non-technical staff & with members of interdisciplinary teams
• You must be able to work well both autonomously and collaboratively
• You have vendor management experience
• You have experience working in a global environment with accountability for geographically dispersed offices and entities
• You have contract negotiation and management skills
• You have good overall awareness of Service Delivery responsibilities including Release, Change, Incident and Problem management

Skills Required

• Microsoft Office
• Management