Job Description

The main objectives of the job are to:

• Monitor completion of Station Emergency Reponse Manuals and enure that the manuals are regularly updated by the respective GF Airport Managers for each outstation on the GF network.                                                
• Ensure that the GF Crisis Management Centre is equppied, prepared and maintained in a high state of readiness
• Coordinate and update contact details for listed agencies likely to be involved with the response to an accident or incident involving the airline
• Ensure that the Gulf Air Family Assistance Team database and equipment is maintained and updated
• Deliver Emergency Response Induction Briefings on an as required basis

Main Duties

• Monitor completion of Station Emergency Response Manuals including follow up with individual GF airport managers to ensure that the SERMs are updated and accurate for each station on the GF network.
• Ensure that the GF Crisis Management Centre, is prepared, tested on a weekly basis and maintained in a high state of readiness (to include all IT and communications systems, documentation and supporting stationary).
• Coordinate and update contact details for listed agencies to include, Emergency Response Team members for Home and Field teams, codeshare partners, outside agencies and Family Assistance Teams
• Ensure that the Family Assistance Team equipment are prepared, updated and maintained in a high state of readiness at both the GF HDQs building and outstation, through coordination with outstation staff, as appropriate
• Deliver the Emergency Response Induction Briefing to flight deck and cabin crew on an ‘as required’ basis to facilitate staff volunteering to be part of the GF Family Assistance Team
• Deliver the Emergency Response Management, and Family Assistance Training to airports staff and Family Assistance Team on an ‘as required’ basis
• Provide administrative support for all internal GF Emergency Response training including arranging attendance records, booking training facilities and issuing of training certificates
• Undertake coordinating actions and provide administrative support to the CMC, Emergency Response Team and Family Assistance Teams during an aircraft accident, incident or exercise
• Undertake other tasks as determined by the Manager Emergency Response Planning

Education & Training

• University degree  level is essential
• Required to successfully complete an industry recognized Emergency Response course within 12 months of being appointed

Experience

Essential:

Between 5 to 10 years’ experience with a civil airline in a customer facing role

Desirable:

• Fluency in Arabic language
• Previous Emergency Response Management or Family Assistance role
• A minimum of two years’ experience within the operations division of an airline at specialist level or higher

Skills Required

• Civil Aviation
• Management