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Executive- Social Media - IndiGo

Date Posted:Mar 14, 2022

Job Detail

  • Location:
    Gurgaon, Haryana, India
  • Company:
    IndiGo
  • Type:
    Full Time
  • Career Level:
    Associate
  • Experience:
    3 Year
  • Gender:
    No Preference
  • Degree:
    Graduate
  • Apply Before:
    May 15, 2022
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Job Description

  • Understand and address the consumer queries effectively and actively on social media platforms.
  • Identify the need to assign the case to social out calling team or CR team basis the sensitivity of the case.
  • Establish the facts and gather details about the specific case by using the available tools, data and coordinating with different departments.
  • Pacify the customers/social audience by giving proper resolution in line with policies and empowerment.
  • Actively draft and publish communication for pro-active social care for customers.
  • Flag off and report perceived threat on social media to the larger social group and stay prepared with media statement.
  • Coordinate with different departments like Legal, PR, Digital, HR etc. when dealing with sensitive cases.
  • Tag/Categorize the cases as per the respective departments.
  • Share feedback with the respective departments/Airport wherever required.
  • Build brand love and drive positive engagement on social media platforms.
  • Manages social media volume with consistency and to manage their own quality of responses.
  • Develops engaging, creative, innovative content/ideas for regularly scheduled posts, which enlighten audiences and promote brand-focused messages. 

Qualification/Experience:

  • Bachelor's or Master's Degree with upto 3 yrs of experience.
  • Relevant experience in Customer Services, Complaints Handling, Online Reputation Management - ORM is Preferred.

Skills Required

Job is expired

Company Overview

IndiGo
Gurgaon, Haryana, India
6 Current Jobs Openings

IndiGo is India’s largest passenger airline with a market share of 54.3% as of January, 2021. We primarily operate in India’s domestic air travel market as a low-cost carrier with focus on our three pillars – offering low fares... Read More

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