Job Description

Join a team recognized for leadership, innovation and diversity

The future is what we make it.

When you join Honeywell, you become a member of our distributed team of problem solvers, innovators, dreamers and doers who make the things that make the future.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.

Working at Honeywell isn’t just about developing cool things. That’s why all of our employees enjoy access to dynamic career opportunities across different fields and industries.

Are you ready to help us build the future?

As a Technical Support Engineer, you will act as a main point of contact for Cockpit & Cabin Service Offering customers. You will be responsible for delivering excellence in customer satisfaction, responding to customer request related to product maintenance in respect to Honeywell policies and applicable laws.

In this role you will provide technical support to customers with SATCOM products and services including aircraft interface / interaction, sub-system, system and platform applications

Main Responsibilities

• Represent the Flight Services organization as the prime technical contact on system interaction and operational issues
• Respond via phone or email to analyze technical issues and determine / execute corrective action plan to resolve customer and OEM SATCOM issues
• Manage established internal and external (customer) network nonfictions
• Engage Tier III support as required and manage case until indented issue is resolved
• Develop Required Knowledge Management collateral to facilitate knowledge re-use and process improvement
• Provide support and customer training for an array of mobile apps in the areas of Cabin Services, Flight Support and Maintenance
• Create and maintain training and support documentation for all supported mobile apps

Qualifications

• Bachelor’s degree, preferably in engineering or computer science
• Previous experience in a customer service role;
• Strong analytical and problem solving skills;
• Excellent time management and organization skills;
• Demonstrates a high drive and is focused on creating results;
• PC literate with a good working knowledge of Microsoft Office packages;
• Solid written and oral communication skills, fluency in English;
• Experience in the Aerospace industry is an asset;
• Experience using SalesForce.com and SAP is an asset.
• Min 2-5 years exp
• Saudi National

Skills Required

• SAP
• Problem Solving
• Microsoft Office