Job Description

• 
  The jobholder is responsible for providing our Airlines, Authorities and MRO’s with the customized engineering & maintenance support and services to ensure the safe, reliable and cost effective operations.
• The jobholder is responsible for analyzing of airlines’ operation data, maintenance process & organization, and development of adequate supports and services.
• The jobholder is responsible for providing expertise and support to Safety organization on safety prevention.
• The jobholder is responsible for support other business units and/or from Airbus Asia Pacific management

Job Responsibilities

• Monitor and improve fleet performance to allow safe, reliable, economical operations at highest customer satisfaction for each Airbus programs in Asia-Pacific
• Prepare and support new program Entry Into Service (EIS) & new customer EIS, with a close link to SBx program, as a transverse function in Airbus Asia-Pacific customer service  
• Define mitigations for regional issues in Asia-Pacific and follow up final fix availability, with close link with SB program team
• Support all Programs and other Customer Services organizations by providing in-service data, reference data, dashboards, reports etc. and support Aircraft and Services Sales activities
• Promote fleet performance tools and support to Asia Pacific customers 
• Co-operate with authority, monitor fleet performance of the APAC airlines in respect of safety, reliability and economics, and propose necessary actions.
• Build up partnership with airline customers through regular Airline visits, Fleet performance review, regional seminar and workshops
• Provide expertise and support to Safety organization on safety prevention.
• Evaluate Airlines and MRO’s maintenance and engineering practices and identify areas to be enhanced in term of safety, organizational efficiency, quality and technical capacities
• Assist Airlines learning curve and acquire good handling methods by providing necessary transfer of Know How support
• Contribute to good customer satisfaction for Asia-Pacific customers.
• Drive Asia-Pacific fleet operational reliability to meet global targets
• Prepare Asia-Pacific fleet performance reports (A320/330/350/380/300-600 family)
• Use Fleet performance tools/support, quarterly
• Support monitored retrofit campaigns in Asia-Pacific
• Prepare, support and participate to Program regional seminar, yearly

Secondary Responsibilities

• Ensure all other Customer Services business units are providing their deliverables as agreed
• Contribute to the Customer Service Improvement Program (CSIP) as per the yearly target established

Job Requirements

• Preferably 5 Years experienced in Customer Services business and/or airline maintenance & engineering
• Capable of strongly defending Airbus Customer Services and customers' interests in front of third parties
• Knowledge of FAA/EASA Regulation (minimum JAR121, JAR145 and JAR66) is a plus.
• Knowledge about airlines’ organization and operation
• Experience in technical service/support field is a plus
• Good knowledge of customer needs in terms of maintenance & engineering operational activities
• Graduated in aeronautical studies or aircraft systems.
• Good presentation skills
• Able to work in a different culture environment
• Fluent in English, written and spoken.
• Tenacious, responsible, adaptable and flexible
• Reliable Team player, with a good sense of reporting.
• Ability to cope with highly demanding environment
• Keen on extensive travelling within Asia-Pacific and worldwide
• Experience in technical service/support field is a plus
• Highly concerned by customer services and service minded.
• Good coordination and relational skills to deal with authorities, customers, vendors and other Airbus departments.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Skills Required

• Team Player
• Presentation skills