Job Description

This position is responsible for developing, leading, directing, and overseeing all aspects of the Flight Operations Center while developing and maintaining effective relationships with key stakeholders with the objective of high-quality service delivery and performance of the FOC department within the limits of Flight Dispatch manual, Company Operations manual, QSMS Manual, FAA/GACA regulations and Company policies.

Responsibilities

• Plan, develop and implement operations continuity plan.
• Provide day-to-day administrative, functional and technical and strategic direction as per the business plan to the FOC.
• Liaison with Supervisor relative to the impact of Operational Control upon Operations Coordination activities and requirements.
• Develop, implement and enforce operational control standards, policies and procedures pertaining to the Flight Dispatch and Scheduling & Planning functions, in keeping with safety requirements.
• Develop and implement standard operating procedures to ensure safe operations and compliance with the regulations.
• Assist FOC Director in preparing the operating and capital expenditure budgets relative to Flight Dispatch. Analyze existing manpower resources and manpower planning to achieve balanced numbers by aiming to optimizing workflow
• Ensure flight operations center activities conform to relevant aviation regulations and organization guidelines;
• Maintain appropriate flight operations records, flight support records and other reporting requirements;
• Oversee the provision of technical support services to the flight operations management team;
• Ensure that Company flights are safely and efficiently planned, cleared, and monitored in accordance with established standards and regulations.
• Manage and ensuring the ongoing integrity and operational capacity/capability of all Flight Dispatch technical support systems.
• Liaison with external agencies which may affect operations co-ordination.
• Approve and/or amend work rosters which ensure adequate and efficient staffing on duty.
• Responsible to oversee on flight operations equipment and facilities;
• Review and approve all software and hardware configuration;
• Develop training curriculums and personal development plans for all FOC staff;
• Mentor and coach staff to enable them to reach their potential.
• Create succession plans to allow business continuity.
• Lead, direct, evaluate, and develop team of managers who are responsible for various functions;
• Conduct interviews in coordination with HR, Approve/disapprove leaves, conduct performance reviews, identify training needs, handle disciplinary issues, resolve employee’s grievances, advise subordinates on career planning, develop ways to appreciate top performers

Position Requirements & Attributes

• FAA/GACA Aircraft Dispatcher Certification and/or bachelor’s degree in relevant filed.
• Minimum eight (8) years of Flight Operations Experience and at least 4 years in Helicopter Flight Operations and 2 years in similar role.
• Fluent in English Language communication
• Must possess the following skills:
  • Planning and Organizing
  • Leadership
  • Communication & Inter-personal
  • Analytical & Problem Solving
  • Decision Making
  • People Management.
  • Ability to work under pressure

Skills Required

• Communication
• Problem Solving
• Analytical
• Interpersonal Skills
• Team Leadership
• People Management
• Planning
• Decision Making