Job Description

The jobholder reports to the HO Flight Operations Support for East Africa, Middle East, South Asia (AMESTL) in the Flight Operations Support & Training Standards department (STL).

BASIC PURPOSE

The Flight Operations Support Director (FOSD) contributes to the work of the Regional Flight Operations Support office and manages a portfolio of airlines in the region.

Within the framework of the Customer Services policy,  and as a member of the S In Service Core teams (ISCTs)  , he/she represents the Airbus Training and Flight Ops Services (TFOS) department to the Flight Operations and Flight Training departments of the operators in the region. He/she establishes constant exchanges and a trustful relationship with his/her operators, in order to identify and address their existing or potential issues, needs or opportunities.

MAJOR PROBLEMS TO BE SOLVED IN THE POSITION

• Coordinate and follow-up various flight operations & training subjects with his/her operators, using all available communication means.
• Understand operators’ Flight Operations and Training organizations, activities and context.
• Understand operators’ flight operations, training and services issues and needs.
• Make technical presentations of the Airbus and Navblue  Flight Operations & Training standard, products & services.
• Perform as an active/proactive  member of each ISCT making his/her TFOS activities visible and including TFOS team members when necessary.
• Identify and report any (potential) safety issue and contribute to safety enhancement initiatives.
• Identify Flight Operations services opportunities for Airbus or Navblue.

MAIN RESPONSIBILITIES

The FOSD ensures that the Flight Operations, Training and Services issues and needs of the operators are properly channeled and answered in due time. He/she promotes the adherence to the Airbus Flight Operations and Training standard and the use of Airbus and Navblue products and services. He/she contributes to the Airbus and Navblue Safety by identifying and reporting existing or potential safety issues at the operators.

The jobholder is expected to:

A/ Technical assistance:

• Ensure that the flight operations queries, issues and needs of his/her operators are properly addressed.
• Coordinate and follow-up actions with the operators.
• Provide added value in the communication between the operator and the Airbus Training and Flight Ops Services department and Navblue Support departement, in order to avoid misunderstandings or misinterpretations.

B/ Relationship with customers, promotion of Airbus & Navblue products and services:

• Establish and maintain a close and trustful relationship with the operators, through all available communication means, e.g. regular visits, Gmeets, phone calls, Tech Requests, emails.
• Represent Airbus or Navblue in front of the operators for matters related to flight operations & training standards, products and services.
• Demonstrate the operational benefits of the Airbus & Navblue products and services.
• Promote adherence to Airbus standard and utilization of the Airbus & Navblue products and services. ●       Promote and protect the Airbus and  Navblue image.

C/ Relationship with Airbus and Navblue, reporting:

• As a member of the Regional Flight Operations Support office, works closely with the Airbus and Navblue regional teams, and is an active member of the In Service Core teams in order to establish the necessary priorities and to ensure best in class support to the operators in the region.
• Provide accessible customer overviews for TFOS topics to TFOS or S management  for general knowledge and customer reviews.
• Maintain proper communication with all Airbus & Navblue departments (not limited to S). Make recommendations on the level of support/service required to keep the customers satisfied
• Identify and report operators’ flight operations, training and services issues, needs and opportunities.
• Gather data and intelligence for use in all departments of Airbus & Navblue, in particular for the development of our products and services.
• Report any (potential) safety issue that is identified in the day to day relationship with the operators. Contribute to safety enhancement initiatives as triggered by the Airbus or Navblue Safety Management System (SMS).

MAJOR END RESULTS

• Ensure trustful and long term relationship between operators and Airbus and Navblue.
• Warrant a level of flight operations support that will ensure customer satisfaction, safety and profitability, to the best interest of Airbus and Navblue.
• Contribute to the promotion of Airbus and Navblue policies, products and services.
• Help Airbus and Navblue Management understand the operators’ context and constraints, by providing reliable and relevant information on the operators.

PERSONAL PROFILE

Technical and soft skills:

• Deep experience in the flight operations domain
• Background in airline flight operations would be a plus.
• Ability to work with highly integrated Electronic Data Processing systems.
• Highly concerned by customer service and service minded.
• Excellent personal presentation. Excellent presentation skills, both oral and written.
• Excellent communication, coordination/facilitation and relational skills to deal with various customers and various Airbus departments.
• Autonomous and tenacious. Able to work under pressure and adapt in a very dynamic environment.

Capable of managing many tasks in parallel and of continuously redefining priorities.

• Strong influence and negotiation skills, being able to convince or negotiate with customers  in complex situations.
• Willing and able to travel regularly.
• English negotiation level is required.

Skills Required

• Flight Operations
• Spoken English