Job Description

Key Accountabilities

• Facilitate the process to agree the GBS Operations strategy, its regular update, priority setting, tracking of latest status and the cascade of the BPD & goals to ensure that everyone is aligned with the GBS operations way of working
• Integrate and follow thru the inflight GBS Operations projects in a central PMO to minimise risk and ensure effective use of resources
• Provide support to the GBS Operations Director to ensure the seamless running of all communication, planning and governance of GBS Operations team to support decision making
• Establish, develop and lead an effective Governance model for Operations team to ensure delivery of all accountabilities
• Work with India partners at the strategic level on the coordination and delivery of their operational activities and manage the governance from their side
• Track thru the actions and ensure completeness and delivery

Qualifications & Experience

• Bachelor's degree level educated, or equivalent
• 10- 12 Years of Experience in working within a multi-disciplined and global business service sector
• Transition, Transformation, Solution Identification and BPO skills (preferred)
• Should have a track record of managing programs thru various teams not reporting
• Should have managed senior stakeholders like Group controller level as part of the previous portfolios
• Track record of well-developed planning skills, attention to detail and ability to co-ordinate several activities simultaneously
• Ability to quickly adapt to different jobs and situation preferred
• Strategic mind-set understanding and ability to operate and move between strategic and operational level thinking
• Strongly developed written and verbal communication skills
• Ability to build effective collaborative relationships
• Excellent analytical and problem-solving skills
• Strong presentation and influencing skills
• Personal drive and comfortable taking accountability to deliver
• Ability to step up and get things done from senior stakeholders preferred

We offer excellent development prospects, along with a competitive salary and exceptional benefits.

Pioneer the next generation of innovation. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for its brilliance.

Skills Required

• Problem Solving
• Analytical