Job Description

 

Serve the organization by managing the station and ongoing operations to ensure all aircraft movements, terminal

activity, ramp handling, loading/unloading of aircraft and cargo handling meet all company and governmental

requirements and safety regulations. Provide high level of superior service to all customers of all business units

while keeping costs of the station operation to a minimum.

RESPONSIBILITIES AND DUTIES

➢ Manage the day-to-day operations to meet organizational performance plans and growth objectives within

established budgets and timelines.

➢ Manage and control departmental expenditures/finance within established budgets.

➢ Implement and enhance a daily operating report process that measures effectiveness to plan for the operation.

➢ Monitor measure and report on operational issues, opportunities, development plans and achievements.

➢ Manage direct reporting staff; implement training to improve skills and to insure a satisfied front-line

workforce.

➢ Develop forward focused station planning to predict staff and equipment requirements.

➢ Build a strong operation work group by identifying weaknesses and implementing processes and training to

close those gaps.

➢ Provide leadership and guidance by coaching, counseling and mentoring the Supervisors and front-line

workforce on a day-to-day basis to directly enhance their skills.

➢ Identify and implement new operating techniques that will improve productivity and reduce costs.

➢ Ensure activities meet with and integrate with organizational requirements for quality, health and safety, legal,

environmental and general overall objectives.

➢ Identify and implement plans to reduce ground support equipment fleet expense and assist with fleet renewal

requirements planning.

➢ Contribute to the evaluation and development of operational strategy and performance in co-operation with the

company’s Senior Management Team.

➢ Assist the Supervisors in the day to day operations.

➢ Review work performance to ensure staff is meeting company requirements.

➢ Ensure customer service standards are met and/or exceeded.

➢ Take corrective/disciplinary actions when necessary.

➢ Oversee and provide training for Supervisors and front line workforce to ensure they are incompliance with

the company safety standards and procedures. Update and maintain training files as required.

➢ Ensure that departmental control procedures are established and maintained.

➢ Ensure all ramp vehicles and equipment is being properly maintained.

➢ Submit all reports/documentation as required by the senior management.

➢ Good knowledge of SGHA 2008/2013and SLA’s.

FRM/RAK AIRPORT/ANN-03 EFFECTIVE DATE: 01.07.2014 Rev:00

JOB RELATED COMPETENCIES&SPECIFICATIONS SECTION

Knowledge, Skills and Competencies:

• At least 5 years of extensive Ground handling operational experience.
• Able to perform all aspects of Ground handling including Loadmaster, handling hazardous materials,

fueling, catering, security, etc.

• Ability to organize and perform multiple assignments in a high stress environment.
• Ability to interact, communicate and maintain relationships with clients, vendors, customers in all levels

of management.

• Airside Safety Awareness
• Proven ability to lead and manage the activities of a diverse and work force.
• Skilled problem solver with leadership qualities.
• Excellent communication, decision and management skills.

Educational Profile and Experience:

➢ University graduate or equivalent
➢ At least five years Ground Handling or Airline Operations experience, two of which must be with a
reputable Airline or Ground Handling organization.
➢ Demonstrable experiences in budgetary control and financial Management
➢ Management qualification is an advantage.
➢ Must be fluent in spoken and written English with good communication skills
➢ People management in multicultural environment
➢ Management of third-party suppliers
➢ Proven frontline airport operational experience in a role as ground handling manager.

Skills Required

• Communication