Serve the organization by managing the station and ongoing operations to ensure all aircraft movements, terminal
activity, ramp handling, loading/unloading of aircraft and cargo handling meet all company and governmental
requirements and safety regulations. Provide high level of superior service to all customers of all business units
while keeping costs of the station operation to a minimum.
RESPONSIBILITIES AND DUTIES
➢ Manage the day-to-day operations to meet organizational performance plans and growth objectives within
established budgets and timelines.
➢ Manage and control departmental expenditures/finance within established budgets.
➢ Implement and enhance a daily operating report process that measures effectiveness to plan for the operation.
➢ Monitor measure and report on operational issues, opportunities, development plans and achievements.
➢ Manage direct reporting staff; implement training to improve skills and to insure a satisfied front-line
➢ Develop forward focused station planning to predict staff and equipment requirements.
➢ Build a strong operation work group by identifying weaknesses and implementing processes and training to
close those gaps.
➢ Provide leadership and guidance by coaching, counseling and mentoring the Supervisors and front-line
workforce on a day-to-day basis to directly enhance their skills.
➢ Identify and implement new operating techniques that will improve productivity and reduce costs.
➢ Ensure activities meet with and integrate with organizational requirements for quality, health and safety, legal,
environmental and general overall objectives.
➢ Identify and implement plans to reduce ground support equipment fleet expense and assist with fleet renewal
➢ Contribute to the evaluation and development of operational strategy and performance in co-operation with the
company’s Senior Management Team.
➢ Assist the Supervisors in the day to day operations.
➢ Review work performance to ensure staff is meeting company requirements.
➢ Ensure customer service standards are met and/or exceeded.
➢ Take corrective/disciplinary actions when necessary.
➢ Oversee and provide training for Supervisors and front line workforce to ensure they are incompliance with
the company safety standards and procedures. Update and maintain training files as required.
➢ Ensure that departmental control procedures are established and maintained.
➢ Ensure all ramp vehicles and equipment is being properly maintained.
➢ Submit all reports/documentation as required by the senior management.
➢ Good knowledge of SGHA 2008/2013and SLA’s.
FRM/RAK AIRPORT/ANN-03 EFFECTIVE DATE: 01.07.2014 Rev:00
JOB RELATED COMPETENCIES&SPECIFICATIONS SECTION
Knowledge, Skills and Competencies:
fueling, catering, security, etc.
Educational Profile and Experience:➢ University graduate or equivalent