Job Description

Are you passionate about IT and experienced in software development, operations management and people management. 

Airbus started its Digital journey a couple of years back. The objective being to transform the company and to prepare it for the future by enabling new revenue generating streams in the digitally connected world. This transformation includes new ways of working harnessing the power of Technology. 

Airbus is looking for a Group Manager – Airline Solutions to join the Bangalore, India location. 

Group Manager Airline Solutions is part of the Digital Solution team of Information Management (IM) function. He/She is responsible for the day to day management of the Airline Solutions team which is located within the Airbus IM Global In-house Centre (GIC). Success of this position will require good hands-on experience in Products Software development and strong international collaboration with global Airbus teams. 

The successful candidate will establish team goals by identifying, evaluating and understanding the business strategy & technical trends. He/She will accomplish the team results/performance by communicating job expectations, planning, monitoring, coaching and leading the team in the right direction. 

Qualification & Experience 

• Graduate/Post Graduate with 15+ years of experience in Software Development and People management 
• Product Software development 
• Proven skills in build-in-quality 
• Delivery management 
• Program Management 
• People management and development skills 
• Leadership skills 

Other: 

• Working experience in Agile/ SAFe way of working 
• Knowledge of applications development in Cloud based development and deployments 
• Professional Networking skills 
• Solution oriented mindset 
• Knowledge of Airlines Business (desirable but not mandatory)

Responsibilities :

• Hold the full responsibility to lead Digital Applications - Customer Services team in right direction to achieve the success 
• Manage and lead the team on day to day operational basis and drive continuous process improvement 
• Lead the team using a performance management and development process with the right training program. 
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action when it’s required. 
• Work with Human Resources Team to interview and recruit right team based on the business need 
• Coach, mentor, provide oversight and direction to the team accordance with the organization's policies and procedures 
• Develop the team to take the delegation and empower them to take responsibility for their jobs and goals 
• Consciously create a workplace culture that is consistent with the overall organization's goal and objectives 
• Manage work timing schedules, job rotation and vacations of the team
• Maintain transparent and appropriate communication with the team 
• Responsible to take business decisions in accordance with organization policies and procedures 
• Responsible for overall budget management 
• Ability to quickly comprehend the functions and capabilities of new applications/Projects transition to operations etc. 
• Ability to provide solutions, determine overall design direction and provide recommendations for complex issues 
• Awareness of the role of Information Management plays in enabling the business objectives to be met 
• Manage escalations and participate actively in escalation calls 
• Act as intercultural “bridge” between Europe and India 
• Responsible to maintain the agreed SLA 
• Managing co-ordination of the partners and working groups engaged globally in projects
• Manage global communications and alignment with widely spread global stakeholders
• Take the accountability of developing and maintaining a detailed project plan
• Strong passion for technology, modern platform mind-set and solving customer problems
• Ability to quickly comprehend the functions and capabilities of new technologies like Cloud, DevOps, Big Data etc. 
• To take lead in selection process of staffing needs in the team via direct hiring and via suppliers 
• Apply lessons learnt in regular basis for continuous improvement on all axes
• Provide an enterprise perspective when identifying and addressing business needs
• Strong passion for technology, modern platform mindset and solving customer problems
• Liaises with, and updates progress to, project board/senior management
• Fluent in skills competence for the team - Develop competencies, competencies backup and prepare for future competencies 
• Continuously look new opportunities and new customers within the frame of Global In-house Centre Technology Services Solutions

Success Metrics 

 Success will be measured in a variety of areas, including but not limited to

• Agile mind-set, collaborative way of working, quick reaction in case of operational issues, SLA fulfilment & service availability 
• Consistently ensure the on-time delivery and quality of the projects 
• Bring innovative cost effective solutions 
• Achieve the customer satisfaction 

Skills Required

• Customer Service