Job Description

The jobholder will leads the Quality Customer Services team deployed in Asia Pacific and ensures Customer Services local way of working & deliverables are driven by Safety, Compliance and Customer Satisfaction.

Job Description

• Ensures top Q priorities in S activities in Asia Pacific are implemented.
• Ensures BMS/QMS defined centrally is deployed in the “S” Asia Pacific
• Monitors local way of working & deliverables, ensuring adherence to requirements.
• Leads continuous improvement initiatives to boost customer satisfaction.
• Creates and develops a Quality Community in Asia Pacific, across Airbus teams as well as subsidiaries & JVs, in order to foster quality mindset and ensure local S entities QMS’s robustness.
• Creates and develops trustful relationship with local Airworthiness authorities, supports audits/surveillance activities, anticipate local regulation evolutions and impact on the business.
• Leadership / Supervision of Asia Pacific Q CS Teams. Lead recruitment activity with consultation for decision of Quality BU (QCS/QCO/ASQ).
• Proactively identifies and mitigate risks to Airbus Quality System in the S Asia Pacific activities.

Secondary Responsibilities

• Is informed of and supports all external/internal surveillance activity defined & planned by each Quality BU; supports corrective action plan definition/implementation (eg. PPS facilitation) where required.
• Supports escalation to local S management and QC management on quality-related matters.
• Supports each Quality BU (QCO/QCS/ASQ) to establish local Q resource planning (AOP) in Asia Pacific consistently with business needs and ensures budget/headcount adherence throughout the year (MBR).
• Support communication to customers on Q escapes / issues & resolution when related to Production or Supply chain (under CSD/SBx lead). Ensures feedback loop to Q teams FALs / Programme. Primary focus is on newly delivered A/C.

Job Requirements

• Bachelor degree in aviation engineering or quality preferred
• At least 10 years working experience , engineering or quality related preferred
• Previous experience in customer relationship
• Project Management: Extensive knowledge of Aircraft Operations, Systems and Maintenance
• Thorough knowledge and understanding of all EN/AS 9100 Quality Management Systems (9100, 9110 and 9120), Business Management System & aviation regulatory framework
• Knowledge of Quality tools (PPS, APQP, FMEA, etc.)
• Customer relationship
• Good communication skill, good leadership mindset, people & stakeholders management skill
• Process driven & methodical
• Quality mindset & customer focus
• Sensitive to cultural diversity
• Able to have a Macro / helicopter view

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Skills Required

• Customer Service
• Quality