Job Description

It’s an exciting time to work for Etihad Airways; we’ve grown from a national carrier to a global aviation group, transforming the industry through creativity and innovation.  

With a diversified portfolio of products and services, we care about delivering outstanding travel experiences and ensuring that Etihad is always a choice well made. We do this by leading with thoughtfulness, seeking excellence in everything we do, promoting greater wellness and sustainability for all, and working together to shape the future of aviation. 

If you’re a leader in all things Operational Research, who would like to inspire and lead in a dynamic environment built on collaboration, wellness and trust – we invite you to apply.  

As Head of Innovation & Solutions you will be the value creator with innovative solutions to drive best practices of retailing and airline pricing with thoughtful leadership.  You will lead the teams responsible for Revenue Management (RM) systems, Operations Research, and data science to deliver business benefits of new and existing systems. In the role you will collaborate with internal stakeholders and external service providers to drive innovation to create value for the organization with industry-first solutions. You will have a thirst for championing the training and skill development of the operational RM organization for the effective use of systems and automation.

Accountabilities

• Lead the research and development of new solutions with independent research and learnings from participation at various industry forums (PODS, AGIFORS, IATA). Think strategically and lead multiple teams on the delivery of solution increments to deliver revenue benefits in phases.
• Develop offer optimization as part of developing airline retailing capabilities with minimum viable products in the short term and strategic solution in the long term.
  Mitigate the risks of transformational projects proactively using the best practices of Agile development, program management, and risk management for delivery of the revenue benefits within the budgeted costs of business cases as per the project plan.
• Lead the department as a center of excellence in operations research, statistical modeling, and Artificial for innovative and creative solutions to generate incremental revenues.
• Drive maximum benefits from the use of RM systems with training for high adoption and by managing the change of new initiatives effectively. Mentor and coach direct and indirect team members in leadership and influencing various stakeholders to achieve the business and revenue objectives of solutions.
• Ensure no revenue dilution or leakage from inventory abuse with strict enforcement of inventory controls using various solutions and develop new functionality to stop the violations at the time of booking.
• Manage the capital and operating expenses budget of projects within the allocated budget prioritizing spend on value creation projects.

Education & Experience

• Postgraduate degree in Statistics, Engineering, Operations Research, Economics, MBA, or Computer Science or equivalent academic qualification
• Minimum 8 years of experience in Revenue Management systems or equivalent professional experience. Experience within the aviation industry in the areas of Revenue Management, Pricing Theory, Operations Research, and data science.

Skills Required

• Aviation
• Management