Job Detail

Helpdesk Operator (Fixed Term) - Serco

Date Posted:Nov 09, 2021

Job Detail

  • Location:
    Abu Dhabi, Abu Dhabi, United Arab Emirates
  • Company:
  • Type:
    Full Time
  • Career Level:
  • Experience:
    2 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Jan 08, 2022

Job Description

The Job Opportunity

The Helpdesk Operator will respond to the requests directed to the Helpdesk. Monitor and control the daily operations of the building and to record any system anomalies via the CAFM (Computer Aided Facilities Management) fault recording system for remedial repair and planned preventive maintenance. Delivers client service by taking inbound calls, receiving email requests received in adherence to procedural, productivity and quality standards.


Key accountabilities

  • Attend to calls and requests directed through the switchboard, radio system and/or email (24 hours / 7 days per week) relating to the properties.
  • Assign, generate and schedule job cards for technicians and building managers.
  • Communication with site management and staff relating to calls/emails received.
  • Ensuring that the work request is completed in CAFM system; either via PDA on site or at the Helpdesk.


What we are looking for in our candidates:

  • Ability to work in an individual and team environment.
  • Excellent Phone, Email and Customer Handling skills.
  • Excellent data entry skills.
  • Excellent analytical skills


Specific requirements

  • A degree holder in business administration or related discipline.
  • Minimum two (2) years of experience in Customer Service.
  • Experience using CAFM systems.


Job is expired

Company Overview

Hook, Hampshire, United Kingdom

Serco is one of the world’s largest providers of public services to Governments, employing over 50,000 people in over 20 countries. The services we provide are often of critical importance to the communities and nations we serve.Providing public serv... Read More

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