Job Description

Main Purpose of the role:

• The role will manage transformation journey across multiple clients (during Sales and Delivery cycle) keeping in mind the strategic and visionary business outcomes
• Responsible for collaborating cross-functional with stakeholders in HRO business process improvements aimed at simplification and accelerating cost savings, Enhance Employee Experience and effectiveness
• The role will be responsible to moving each of the delivery account towards Cognitive operations (combination of leveraging AI, Robotics, and Analytics effectively)
• Responsible for collaborating with business teams and IT to deliver comprehensive business requirements for system solutions (e.g. RPA 'bot' solutions) that enable process simplification and efficiency by eliminating work or reducing time. Accountable for writing test plans, test scripts, and executing tests to confirm the solution works as designed
• Develop reliable RPA solutions based on business requirements, while adhering to the RPA COE's design best practices. In conjunction with the RPA COE, maintain & support existing RPA solutions and implement necessary changes
• Responsible for working with new business teams to identify business process gaps and system solutions for effectively integrating new businesses into our global HR Module & MFDM™
• Master at using critical thinking and problem-solving skills to resolve issues and identify improvement opportunities

Domain Skills:

• Relevant experience in HR BPS industry (across multiple verticals - Manufacturing, CPG, FMCG, Retail , Energy & Resource)
• Expertise in HR intelligent operations, business analysis, business process re-engineering, and process diagramming and documentation
• Experience in workflow-based logic and the ability to understand and document a business process and conceptualize it as an automated solution
• Experience in leading automation & analytics technology (Eg. Automation Anywhere Enterprise or Blue Prism)
• Proficient in Microsoft Office Suite - Outlook, Excel, Work, PowerPoint and Visio (Access and Project a plus)
• Strong critical thinking, creative problem-solving and analytical skills
• Time management and risk / issue management
• Comfortable with change and challenging the status quo
• Abili ty to learn new tools and other enterprise wide systems and solutions

Skills Required

• Microsoft Office
• Microsoft Excel