Job Description

KEY ACCOUNTABILITIES / SUBSTANTIAL RESPONSIBILITIES:

Assist the IT Service Management team to do the following:

• Provide 1st and 2nd-level support.
• Perform planned activities in conjunction with the relevant business function to deliver the required computer equipment.
• Deliver the on-going I.T. & Help Desk support services to the flyadeal community.
• Perform planned activities to maintain a stable and robust, fit for purpose, central computer operations infrastructure for the company.
• Perform planned activities to deliver enhancements to the company’s computing infrastructure.
• Where appropriate report on actual performance against service level agreements with external suppliers. Throughout the flyadeal IT user community. With external suppliers of IT related products and services
• Install, configure, test, and maintain operating systems, application software, systems, and networking systems and IOS.
• Perform regular preventive maintenance to the data center, networking devices and systems.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Maintain security, backup, and redundancy strategies.
• Understanding of the attributes of various types of computing equipment that are available and understanding their comparative capabilities and performance in relation to their cost.

QUALIFICATIONS/REQUIREMENTS

• Thorough knowledge of WAN & LAN technologies.
• Thorough knowledge of support techniques for information management systems.
• Thorough knowledge of computer hardware & software.
• Sound knowledge of business computing, the equipment required to deliver it, and the mechanisms for finding faults and taking remedial action.
• Thorough knowledge of Microsoft office 365 and Servers.

Education

• Bachelor’s degree in Computer Science
• Advanced IT-related qualification

Certifications

• CompTIA A+, and CCNA

Experience

• At least three years of experience
• Experience in maintaining computer operations and I.T. support in a multi-site environment in a company similar in size to flyadeal.
• Understanding the attributes of various types of computing equipment that are available and understanding their comparative capabilities and performance in relation to their cost.

Skills Required

• Microsoft Office
• Computer Science