Job Description

Airline Technical Support Engineers work directly with Airlines and Airline support managers to resolve technical issues on all Collins nacelle products for our global airline customers across all IATA regions.

Primary Responsibilities

• Provides time-bound technical support including technical inquiry resolution, product updates, and maintenance troubleshooting to airline customers
• Collaborates with other Aftermarket support functions i.e., AMTS, MRO & SPARES to ensure coordinated customer response for both technical and commercial solutions
• Ensures strict compliance to Aftermarket departmental procedures, company policies, export requirements, including compliance to all applicable export control requirements
• Be able to Interface directly with airline personnel at all levels to ensure exceptional customer experience when required
• Maintains a high degree of reliability and accuracy in all communications with Airlines, MROs, OEMs, Suppliers, and other key stakeholders
• Ensures strict compliance to Aftermarket departmental procedures, Company policies, Export requirements, including compliance to all applicable export control requirements
• Reports into Aftermarket technical services manager and supports in driving organization’s aftermarket vision of the best aerospace systems company in the worlds
• Works with the globally diverse aftermarket team of highly skilled engineers and will be at the forefront of driving airline customer experience.

Basic Qualifications

• Bachelors/Master’s Degree in Mechanical engineering or Aeronautics with 6 to 12 years of experience in a customer facing role or similar role.
• Possess nacelle components knowledge and understands technical manuals (AMM, SRM, CMM, SBs, ADs, etc.)
• Able to read engineering drawings, materials, and process specifications,
• Able to communicate effectively with the airline customers and understand customer requirements
• Able to make presentations to senior leadership
• Flexible in working hours to collaborate with global teams at different time zone
• Ability to multi-task, prioritize, and manage time effectively
• Able to travel when circumstances permit at a short notice

Preferred Qualifications

• Aircraft Maintenance Engineering Background
• TeamCenter, SharePoint, SAP, CATIA experience
• Analytical skills including tools such as: Excel, Power BI, Tableau or other data analytical software
• Experience with CRM software: MS Dynamic or other software
• Experience with Lean, Six Sigma or ACE
• Flexible and motivated with strong relationship building skills – internally and externally with both customers and suppliers

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Aerostructures

Collins Aerospace’s Aerostructures business is a world leader in the design, manufacture, integration and support of nacelles -- the aerodynamic structures which house aircraft engines. Our nacelle technologies improve fuel efficiency, reduce engine noise and supply critical stopping power when an airplane lands. Today, our innovative nacelle systems are featured on many of the world’s newest and most game-changing commercial, regional and business jet platforms. And we’re not stopping there: we’re working hard to create the next generation of nacelles that are greener, quieter and more efficient. In addition, our Engineered Polymer Products division is a leading developer and manufacturer of advanced, high-performance composite and elastomeric structures and products for marine applications. Whether in the air or underwater, we’re pushing the limits of innovation. Want to join us on this important journey?

Collins Aerospace Diversity & Inclusion Statement

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Some Of Our Competitive Benefits Package Includes

• Meal coupons
• Group Term Life Insurance.
• Group Health Insurance.
• Group Personal Accident Insurance.
• Entitled for 22 days of vacation and 7 days of contingency leave annually.
• Employee scholar programme.
• Work life balance.
• Car lease programme.
• National Pension Scheme
• LTA
• Fuel & Maintenance /Driver wages
• Meal vouchers
• And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all India positions require a background check, which may include a drug screen.

Note

• Background check and drug screen required (every external new hire in the India)
• Drug Screen only performed for Operations Positions
  
  

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that’s redefining aerospace, every day.

Skills Required

• SAP
• Aircraft Maintenance
• Aircraft Manuals (AIPC, AMM, CMM, SRM & IPC)
• Six Sigma