Job Description

Lead the company’s customer support management, warranty and support policies and processes. Also, support and handle all related services & inquires to other airline.

KEY ACCOUNTABILITIES

• Develop the company’s customer support management, warranty and support policies and processes.
• Coordinate between the other airlines customer and the business units during execution of work.
• Collect and evaluate customer feedback and   provide the information to other involved units.
• Provide input to the company’s strategic and business planning activities.
• Follow the invoicing towards the clients and their payment.
• Develop, coordinate and implement actions to improve the unit’s performance in order to meet the company’s business targets.
• Implement contracts deliverables terms and conditions including warranty.
• Adjust contracts deliverables implementation based on account collection (payments) status.
• Participate in preparing revenue forecast.
• Plan activities and budget of unit.
• Managing customer services and related activities for the NON-contracted customers.
• Coordinate to monitor and control active and NON-active contracts.
• Participate in shows and conferences.
• Share out the signed contracts with SAEI related departments and make sure of clear understanding for contract’s terms & conditions.
• Follow quality service standards and comply with procedures, rules and regulations.
• Undertake any other functions are assigned by the immediate supervisorchedule projects and define budget constraints.
• Conceptualize visuals based on requirements and develop illustrations, logos and other designs using software or by hand.

    REQURIED SKILLS

• Active Learning / Listening.
• Critical Thinking.
• Strong analytical skills.
• Strong communication and presentation skills.
• Strategic thinking & pro-activity.
• Customer focus.
• Creative and Innovation spirit.
• Ability to manage complex projects.
• Team spirit.

    EDUCATION, EXPERIENCE & REQUIREMENTS

•   Bachelor’s Engineering, Business Administration, or any related filed.
•   9 Years of relevant experience.
•   Aviation experience is preferred.
•   Willing to travel if job requires.

    REQUIRED ATTACHMENTS (Missing any of the required attachments mentioned below will result in an elimination of the program) 

• Personal CV/Resume. 
• Education Qualifications.
• Any experience certificates are preferable.

Skills Required

• Management