About the role:
We are recruiting for Manager Customer Contact Centre to be based in Ahmedabad, India.
The successful applicant will be responsible for the daily running and management of the Contact Centre through the effective planning and utilization of resources. You will be responsible for achieving all Contact Centre KPI’s in areas as outlined in Contact Centre KPI scorecard. You will provide leadership and guidance to all staff, in order to create and maintain a working environment of commitment and passion for excellent customer service, consistent with the QR 5-star brand.
Your specific responsibilities include:
Management & Leadership:
Be part of an extraordinary story:
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
The successful candidate will have: