Job Description

United's Digital Technology team designs, developsand maintains massively scaling technology solutions brought to life with innovative architectures, data analyticsand digital solutions.

Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: "Connecting people. Uniting the world." drives us to be the best airline for our employees, customersand everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.

With multiple employee-run "Business Resource Group" communities and world-class benefits like health insurance, parental leaveand space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.

Job overview and responsibilities

The Flight Ops Efficiency and Dependability team is tasked with delivering the right information to the right people in the right format at the right time, all with the goal of enabling better operational decisions that improve United's flight completion rate, on-time performance, safety, efficiency and cost. This includes both performance trends looking backward, real-time operational status and expectations looking forward. The team has five core responsibilities: Data design and validation, Data analysis, KPI design, dashboard creation and automation.

• Design meaningful metrics that indicate operational health and inform operational decisions
• Build high-quality operational dashboards and reports for Flight Ops leadership, front-line management and individual business teams throughout the organization
• Curate tables and views that serve as the "single source of truth" for United's Flight Ops performance data
• Continuously interface with business groups throughout Flight Ops to understand organizational needs and design solutions
• Automate existing manual reports and processes to improve operational throughput
• Document the Flight Ops data landscape, maintain an inventory of reports and plan for report consolidation, elimination and/or improvement

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensatesand promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran statusand other protected status as required by applicable law.

Required 

• Bachelor's degree in a quantitative field like Math, Statistics, Operations Research, Computer Science, Engineering or related field required
• At least 6 years of experience in business intelligence, analytics and/or data engineering
• 1-2 years of experience in building, motivating and coaching analytical teams
• Deep understanding of data structures, relationships and efficient transformations
• Familiarity with all parts of the data ecosystem-acquisition, engineering, storage, management, analysis, visualization and deployment
• Proven experience managing multiple projects effectively
• Knowledge and application of data visualization best practices
• Proven comfort working with massive data sets
• Proficiency writing complex queries and procedures using both traditional and modern technologies/ languages (i.e. SQL, Python, Spark, etc.)
• Data visualization skills using one or more reporting tools (i.e. Spotfire, Tableau, ggplot2, etc.) to produce meaningful, elegant dashboards
• Understanding of JavaScript, D3, HTML, CSS/front-end development
• Deep understanding of statistical and analytic methods
• Ability to learn what a business team does, then design a data/technology solution that connects business processes with quantifiable outcomes
• Must be legally authorized to work in India for any employer without sponsorship
• Must be fluent in English and Hindi (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Master's Degree in a quantitative field and/or MBA preferred
• Airline experience or knowledge of airline operations preferred
• Knowledge of UI/UX design principles preferred
• Involvement with agile technology development preferred
• Background integrating data outputs into production-level IT applications preferred

Skills Required

• Engineering
• Flight Operations