Main Objectives
The Manager Inflight & Ground Product has the responsibility of the creation of products with new or different characteristics that offer new or additional benefits to the customer. Product development may involve modification of an existing product or its presentation or formulation of an entirely new product that satisfies a newly defined customer want or market niche. The Inflight & Product department is part of the Commercial Division and su
Key Objectives:
Ground
To be responsible for lounge areas, check in areas, limo services, retail outlets, 3rd party lounges and any other new product to be introduced within the company.
Duty Free
To be responsible for the Duty Free Program, from planning, product selection, presenting the right product to the passenger and increase revenue.
Onboard publications
To be responsible for all inflight and GF Lounges newspapers and magazines, and to ensure that GF provide the right selection within the reach of GF passengers.
Inflight Product
To be responsible for all inflight products, and to ensure that GF provide the right selection to the benefit of passengers and the overall airline rating.
Main Duties
Ensure that all GF dedicated lounges would have the same product and standards.
Explore and identify, with user departments, new service innovations and opportunities to improve lounge and ground service such as the Concierge, Limo services, Home check in etc..
Evaluate the various ground product options & prepare business case/ evaluations for user departments to implement the recommended service innovations.
Monitor the implementation of the ground service innovations, whether the desired end results have been achieved as well as customers’ and users’ department feedback.
Write business cases justifying new presented ground product such as: meet & Greet, Limo service, improving the Passenger journey at the airport.
Field inspections to all 3rd party lounges to ensure the standards are met by them.
Ensure that all outstation airport GF check in, meets the branding guidelines and have all communication documents that should be with in the check-in area.
Review all GF dedicated lounges catering contracts, submit tender documents, evaluate proposals, develop and improve provided service, food and overall customer services.
Education & Experience