Job Description

Job Description:

A vacancy for an IT Operations Specialist has arisen within Airbus in Bangalore, India. The successful applicant will join the team in Airbus Commercial, Connectivity Security, DINS. The ideal candidate has strong security & operational skills and will be responsible for the following tasks:

• Ensure the reliability, efficiency and availability of the systems environment as well as the timely delivery and deployment of IT products and services
• Deliver and deploy IT products and services for Network connectivity with end-to-end accountability in conjunction with the Product Manager and technical experts. 
• Maintain service level agreements of products and services within his/her responsibility
• Ensure services are delivered in accordance with customer requirements and they continue to meet or exceed expectations
• Monitor both insourced and outsourced teams and activities
• Communicate updates and feedback regarding the product
• Provide product support depending on the needs of the company
• Perform the ITIL based support processes that include incident, problem, change, configuration and event management

This role will involve some travel for business once a month in Europe and as such you must be able to travel accordingly.

We seek out curious minds. We value attention to detail, and we care deeply about outcomes. We’re looking above all for passionate people, eager to learn, willing to share, establishing innovative ways of working and influencing culture change. You work well on a team, are highly motivated and enjoy solving problems and taking on new challenges.

Qualification & Experience:
 

Bachelor/ Master Degree in Computer Science, Computer Engineering, Information Technology, or relevant field with 4-8 years of development experience

• PRIMARY: Service Management skills/experience
  • Service Level Management 
  • Manage, update and control network security monitoring tooling
  • Requesting tests and component integrations
  • Follow up of solution deployment 
  • Reviewing documentation of production 
  • Follow Project Entry into Operation
  • User support in case of incidents
  • Change coordination, support and review
  • Service Delivery by ensuring the SLA
  • Problem Management
  • Solution Performance Management 
  • Partner & subcontractors management
  • Review SOC L1 use cases 
  • Mockup management
  • Support to technical experts for equipment upgrade
  • Manage requests, rights and permissions 
• MANDATORY: Technical skills/experience (as an example)
  • Infrastructure and Security Monitoring (e.g. Nagios, Centreon or Zabbix, Splunk)
• NICE TO HAVE: Technical skills/experience (at least 2 mandatory in the list below)
  • Network security platforms such as: Cisco ASA, Palo Alto and Fortinet Firewalls, F5 BigIP APM, Cisco ISE, Broadcom Proxy (former Bluecoat)
  • VPN client technologies such as: Cisco anyconnect, F5 APM Edge Client
  • Cloud security solutions: CASB, Cloud Internet Gateway (Netskope), AWS, Azure
  • Network security skills: VPN tunnels and architectures, Network Segmentation, Firewall Filtering, WebProxy Filtering, NGFW, IDS/IP, Network Access Control (NAC) 
• MANDATORY: Communication skills/experience
  • International exposure
  • Ability to synthesize, structure and vulgarize highly technical topics
  • Good communication skills
  • Negotiation level in English

Skills Required

• Communication
• Negotiations
• Management