Job Description

About the role

Ensures safe, secure, and cost-effective QR airport operations at the assigned station to achieve regulatory compliance, and operational efficiency while delivering customer excellence. Provide operational and administrational support. Quantify station readiness for the start-up of new stations to be equipped with all relevant start-up operation arrangements. Plays a leadership role in ensuring that the Airport Operations operate in accordance with operational best practices, and in compliance with the organization’s policies and procedures, government regulations and partnership agreements. Secures and Enhances service delivery in all operational areas and meets GS published KPIs during short and long assignments.

Key accountabilities include:

• Monitor operational readiness and identify contingency of all areas when pre-plan for operations is reviewed.
• Liaises with Service Providers, as necessary, to ensure QR ground handling and customer service standards are met at all times; liaises with local Airport Authorities and all Government regulators and agencies at the station; represents QR at the Airport AOC; follows up and accomplishes work of the ASM, evaluates the current operational processes, identifies suitable opportunities.
• Assists Manager Network Station Support in ensuring overall quality and cost control of assigned QR’s airport operations. Assists SMRN in development of business plan for the projects during the assignment. Prepare business case study and business analysis as necessary.
• Involved with GHA, Lounge, Baggage, De-icing and Fuel Technical assessment process recommending the best available service providers to the Management. Raises sourcing request (including congregate the information required).
• Liaise with GS- Management, stakeholders, second and third parties for safe and secure operation and smooth launching of a new station. Ensure new stations are equipped with relevant start up kits including Local Emergency Response Plan (LERP). Takes over the responsibilities of a Station Airport Services Manager when the post is temporarily vacated due to leaves, extended duty travels, resignations to ensure continuity of a safe and cost effective operation of the station.
• Perform other department duties related to his/her position as directed by the Head of the Department

Qualifications

About you

The successful candidate will have the following qualifications and skills:

• Relevant College or University qualification to min Bachelor's level
• Customer Services, Ramp Handling, Safety and Security trainings.
• Excellent communication skills with fluency in English language.
• Minimum 5 years relevant experience.
• ASM Development training 1 & 2, Aircraft Handling (internal candidates).
• Airport Handling qualification. 
• Experience of other airlines' airport services organization.
• Good command of budgeting and reporting.
• Managerial skills - Ability to delegate work, set clear direction, and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate skills. Ability to foster teamwork among team members.

Skills Required

• Communication
• Team Player
• Reporting