Job Description

Owning the operational platform, implementation of right processes and practices across the department, work on formulating operational strategy, improve department performance, optimize productivity, hiring, retaining & developing of right talent and ensuring compliance. Act as subject matter expert by sharing expertise on operational process with internal / external stakeholders.

Principle Accountabilities:

• Manage day-to-day business of operations department by ensuring operational system, processes and infrastructure are in place.
• Enable performance and exception management, as well as, generation of new solutions and opportunities for best Customer experience.
• Provide operational support to staff with proper coaching and training on subject with proper delegation of work.
• Standardize the operational processes and, ensure department KPI’s are in place and, targets are met by developing continuous improvement culture within the team.
• Collaborates with team, identifies gap and assess opportunities to improve operational process for seamless business execution.
• Administer positive atmosphere within the team by upholding DGF values.
• Adherence to QMS (Quality Management system) and drive continuous process improvement and automation mindset.
• Accelerate digitalization in line with company strategy.
• Maintain credible, professional relationship with internal, external Customers, channel partners and Vendors.
• Conduct periodic performance review and develop open and constructive feedback culture within the team.

Key Skills / Qualifications:

• Proficient in People management & Leadership skills
• Proficient Communication skills
• Negotiating & Conflict management skill
• Entrepreneurial Outlook
• Commercial and operational leadership skills.

Expected Educational Qualifications Level:

• Graduate / Masters, preferably in logistics and supply chain management.

Expected Years of Experience

• Up to five years of Experience in Freight & Logistics business
•        Up to five years of experience in people management role.

Skills Required

• Logistics
• Supply Chain