Job Description

To provide a first-line operational service to UAS clients and aircraft operators, managing the initial requests, follow-up, and delivery of all the services needed to ensure successful operations and secure a clients’ return business.

Job responsibilities:

1. Receive and acknowledge new requests; and prepare new trip files ensuring necessary information has been received.
2. Liaise with Flight Planning as required to define planned routing; verify and plot the route using in-house software.
3. Prepare and transmit permit, PPR, slot requests, ground handling and fuel requests and deal with all vendors in support of your clients operation.
4. Ensure that agents and vendors selected are correct for the tasks for required and in line with company policies.
5. Prepare and provide detailed handovers for the next shift, as coordinated by the SOM/QCM/SOS.
6. Provide careful flight watch of every client operation. The tracking of flights on a live basis is as important as getting the planning stage correct.
7. Provide regular status and progress updates to clients in relation to the confirmations and approvals of their required services.
8. Provide a clear and comprehensive final Flight Briefing document to the client, in liaison with Flight Planning when applicable.
9. At all times, carefully and efficiently plan and process client requests in accordance with statutory requirements and company policy as defined in the SOP Manual and associated guidance material. Accounts rely on clear and concise flight records in order to correctly bill the client.
10. Coordinating with CAAs, Agents, Handlers, FBOs and associated third-party vendors to follow up on specific requests, ensuring attention to detail throughout the process.
11. Communicate clearly, politely, and promptly with all internal and external stakeholders involved in the overall process.
12. Use company systems and references at all times, so as to capture the latest information and maximize efficiency.
13. Answer all inquiries from clients relating to operational feasibility requirements.
14. Support clients, and offer them alternatives when their requests cannot be facilitated. Exhaust all options in meeting a client’s expectations.

Qualifications

Preference will be given to candidates from business aviation (Ideally trip support).

Skills Required

• Operations Management