Job Description

• Processing delayed, damaged and pilfered baggage claims in a timely manner and pursuant to company policy at Baggage Service Offices
• Ensuring all baggage file information is complete and accurate in the computerized baggage tracking system, updating the file when applicable
• Amending existing files with baggage status in a timely manner and pursuant to company policy
• Close baggage claim files that have been resolved in a timely manner and pursuant to company policy
• Process all baggage tasks in the Task Manager Workflow
• Forward on-hand bags, including processing unclaimed bags and forwarding to Central Baggage Resolution Office in accordance with prescribed timelines
• Arrange baggage delivery with baggage service delivery providers
• Assist customers with damaged and pilfered bags, lost and found and loss and/or delay of assistive
• Process baggage refunds and interim expenses.
• Understand and manage work based on DOT guidelines, limits to liability, Contract of Carriage and company policy.

EDUCATIONAL QUALIFICATIONS

• Bachelor’s degree in any subject
• Aviation background would be an advantage

RELEVANT EXPERIENCE

• 12 - 36 months of experience in the relevant field
• Should be able to handle a mass manpower.
• Should possess good command over computer application
• 18 Months of experience as CSA in a Passenger Services (operations) environment.
• Have demonstrated ability in airlines systems and processes.
• Have the appropriate skill set to set and manage priorities
• Exceptional command over MS Office would be advantages.
• Excellent command over written and spoken English and Hindi.

PERSONAL CHARACTERISTICS & BEHAVIOURS

• Advanced level of negotiation skills.
• Articulate, confident, poised and engaged.
• Possesses openness to new challe
• Willingness to go beyond the challenges and meet the deadlines.
• Should have the ability to solve problems.
• Should be service oriented.
• Candidate should be willing to work in night shifts.
• Good communicator and able to relate to all levels of staff.
• A team player at handling cross-sectional team.
• Excellent customer service and interpersonal skills.
• Positive attitude with the natural ability to provide excellent service in a team environment,
• dealing with people from many cultures.
• Ability to work in a fast passed, constantly changing environment.
• Excellent personal presentation.
• Ability to adopt to various computerized systems.
• A team player with the ability to lead and manage cross-sectional team.
• Ability to adopt to various computerized systems.
• Ability to understand and interpret customer airlines operational manuals.

• Eligible & Interested candidates to email their CV’s with a soft copy of the passport size photograph 

Skills Required

• Customer Service
• Airport Operations
• Passengers