Job Description

Our Customers have the ultimate goal to operate our Airbus aircraft efficiently, safely and in a cost-effective manner. One of the key elements in preparing a Customer’s Entry-Into-Service is the adequate provision of material required to secure operations. The mission of the Provisioning Services department is to provide fully integrated provisioning solutions to cover the complete customer needs from technical spares selection to the sales and delivery of spares services. This mission is achieved as a team by Satair and in close collaboration with different Airbus Customer Services departments.

The Provisioning Support Manager will be part of the Provisioning Services team and will be responsible for three main activities supporting the department’s mission:

The Provisioning Support Manager leads the Material Readiness workstream in the frame of an EIS project. He/She acts as leader of a “Multi-Functional Team” bringing together the necessary experts and support functions to:

• Provide Initial Provisioning recommendations for spare parts, ground support equipment and tools for Airbus customers, maintenance and repair organizations (MROs), taking into account their operational, time and cost requirements
• Deliver on the obligatory Provisioning support to A/C Entry-Into-Service as part of the A/C Sales Contract (Exhibit H) in line with the Material Readiness Roadmap process; in close cooperation with Customer Support Directors, Airbus Services Solutions and Satair Account Directors.
• Achieve high customer satisfaction by taking active care of customers, providing guidance and training related to current and future provisioning and logistic issues. The Provisioning Manager permanently develops his or her technical understanding of the A/C system architecture and functions in order to technically justify the recommendations towards our Customers and Suppliers

The Provisioning Support Manager is accountable for generating Provisioning Documentation whilst ensuring highest data quality standard for all documents produced.

• Compilation, checking of the technical content and explaining of the “Recommended Spares Parts List” (RSPL) and their regular revisions for all Airbus aircraft types for a given set of customers in compliance with the aircraft purchase agreements and applicable processes
• Support of aircraft sales campaigns by compiling, checking and explaining “Spares Investment Forecasts” (SIF) and by providing technical expertise on material investment forecasts to Airbus’ marketing departments
• Support of Airbus Flight Hour Services sales campaigns and entry-into-services by providing technical expertise and detailed aircraft configuration information
• Review of data quality and availability (for technical and pricing information) and initiation of appropriate mitigative and improvement measures with relevant stakeholders as required

The Provisioning Support Manager acts as Product Sales Support to the Satair Account Director to promote and sell initial provisioning spares packages and services

• Use the MRR as a platform for the promotion of chargeable material services.
• Contribute to the definition of Airbus and Satair sales strategy and its implementation for holistic material management solutions towards Airbus customers for Entry-Into-Service by integrating all available and relevant Airbus and Satair products and services (IP packages, FHS, IMS…).
• The Provisioning Support Manager acts as Product Sales Manager for the Provisioning Package Solutions and remains accountable for the complete process from offer submission to delivery of parts. He/She teams up with Satair Account Directors in leading the commercial relationship with customers for spares business during the entire life cycle of the aircraft.

Job Requirements

• You have a university degree in Engineering, Business Administration or similar or have significant and relevant work experience.
• You have a strong customer mindset and ideally experience in Customer Services, Engineering and/or Programme Management.
• You have strong interpersonal skills and the ability to build relationships with internal and external stakeholders.
• You are proficient in GSuite applications (high level of Google Sheets skills requested)
• You have a sound knowledge of IT systems and databases, ideally with a first experience in writing IT specifications
• You have a negotiation level in English, an additional language would be a plus.
• You are an excellent team player with exceptional communication and intercultural skills and can work independently.
• You are willing to travel on a regular basis (up to 30% worldwide).
• Above all, you are an open-minded person with a strong desire to learn and be part of a dynamic and international team with a passion for customers.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Skills Required

• Aircraft
• Engineering