Job Summary Responsible for providing effective ramp handling services to all the Air India flights and its' passengers through close supervision of GHA and coordinating with multiple teams.
Key Responsibilities
End-to-end ownership of ramp handling services.
Supervise and guide ground handler's staff to ensure smooth operations.
Close coordination with airline shift manager to ensure on time performance.
Act as trouble shooter on the airline's behalf to avoid aggravation of issues arriving due to ramp activities.
Analyse reasons for deficiencies and resolve with GHA in coordination with airline shift manager to avoid recurrence.
Monitor and evaluate GHA SLAs parameters through various internal and external reviews and raise deficiency reports.
Knowledge of handling ramp equipment will be preferred.
Knowledge of IOSA standard manual is preferred.
Skills & Attributes
Self-starter and should be able to drive multiple initiatives at ground level.
Should possess organizational and time management skills.
Excellent written and oral communication skills.
Should be digital savvy and comfortable with all modern work management tools.
Work Experience
5-12 years of work experience in Business operations/Customer facing role preferable in the Aviation industry.
Minimum Qualification
Graduate from a recognized university, MBA will be preferred.
AIR INDIA ....Truly Indian... AIR INDIA LIMITED is India’s national airline providing domestic and international air transport services for both passengers and cargo. Air India pioneered the country’s aviation sector and its history is synonymous wit... Read More