Job Description

Provide reliable customer support to the worldwide Satair sales force with multi-disciplinary material and logistics related topics that, due to their political, time-critical and/or technical dimension, require customer-oriented focus, extensive knowledge of the Airbus and Satair organization and commercially sound judgement skills

Job Responsibilities

• Perform analysis and isolation of problems in the Airbus supply chain / Order Desk systems for root cause elimination with process owners and functional experts
• Ensure provision and delivery of support-focused training for Satair customers as well as internal employees
• Accompany Account Directors, Customer Support Directors and/or conduct individual customer visits to the worldwide Satair base of customers having a focus on support aspects with a parallel commercial mindset for sales opportunities followed up by the Account Directors/Customer Support
  Directors
• Represent Satair at global industry events in a support role and function
  when necessary
• Manage the loading and rejection of new customers to order-related systems for spare parts in accordance with applicable access policies including the provision of required contractual documentation
• Drive and cordinate with the internal business units to improve delivery performance and ensure future process alignment and performance improvements to meet customer and fleet growth improvments
• Manage the regional collection of CSIP-relevant customer contacts for proper satisfaction survey management and follow up on required actions to restore customer confidence in close collaboration with the assigned Account Director
• Inform customers and internal stakeholders about applicable policies and contract standards via communication, trainings and roadshows
• Maintain relationship with the Airbus Field Service network and inform them about important initiatives impacting customer satisfaction

Secondary Responsibilities

• Maintain a close relationship with the Managing Director and Head of Sales in the region as well as other business functions
• Communicate and coordinate with the CSDs in the regions when necessary.

Job Requirements

• Graduate in Economics, Aeronautical Engineering, Supply Chain Management and/or Engineering/Industrial Engineering
• Strong business acumen
• Affinity and interest in solving issues in the area of aviation after-sales supply chain logistics
• Minimum of 3 years relevant work experience in aviation material supply chain and/or aircraft maintenance planning or airline procurement
• Fluency in English, other local languages desirable
• Good knowledge of MS Office applications, SAP knowledge desirable.
• Affinity with modern communication technologies, social media and digital tools, Excellent G-Suite proficiency
• Ability to travel worldwide
• Excellent communicator with good negotiation and presentation skills, ability to convince external senior managers in commercially sensitive situations
• Customer orientated attitude
• Strong team player
• Pro-active and independent with a can-do attitude
• Ability to work in an international context

Skills Required

• Team Player
• Microsoft Office