Job Detail

Reservation Executive - Mumbai International Airport

Date Posted:Jun 24, 2021

Job Detail

  • Location:
    Mumbai, Maharashtra, India
  • Company:
  • Type:
    Full Time
  • Career Level:
  • Experience:
    2 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Jul 09, 2021

Job Description

Pranaam GVK Guest Services' is designed to provide guests a seamless and stress-free experience while travelling through Chhatrapati Shivaji Maharaj International Airport (CSMIA). It aims to provide highest standard of services and to ensure a unique and memorable experience to passengers at airport. 

We are hiring for Reservation Executive to track & oversee reservations operations of Pranaam Services proficiently.

Key Result Areas & Outcomes expected from the Role

  • Process reservations by mail, telephone, guest referral and web queries on online and offline medium.
  • Assist B2B and B2C clients with online reservations and amendments
  • Take online feedbacks from customers and guests on online and offline medium. Convey direct requests and unresolved issues from customers to the designated resource via appropriate sources
  • Provide operational support for handling passengers when required
  • Update availability of services to channel partners like GDS, OTA and Web booking systems
  • Possess all information related to product and service offerings and provide timely and adequate information to customers as per their inquiry
  • Maintain and update MIS/database of passengers, customer interactions and transactions, feedback etc.
  • Verify and confirm requests of customers over a telephonic conversation, prior to their arrival at the airport and provide them a brief of the service to be rendered
  • Maintain good working relations with various stakeholders with the aim of providing smooth service to passengers at all touch points
  • Ensure that customers receive high standards of service and a stress free experience at the airport
  • Understand and interpret customers’ requirements and suggest value added services to enhance their experience at the airport
  • Cross sell and up sell services to passengers with the aim of enhance experience for customers and revenue for meet and assist services
  • Ensure that passenger feedback is captured and processed in a timely manner
  • Regularly identify, suggest and implement methods of enhancing passenger experience

Educational Qualification:  
Any graduate preferably with certification in airline ticketing on GDS/Hospitality management

Essential: 2 - 3 years of experience in the field of reservations in service industry


  • Prior experience in Call Center / Ticketing function/ NBFC , travel industry.
  • Excellent verbal and written communication skills.
  • Good working knowledge of MS office tools particularly creating MS excel.
  • Verbal fluency in any of the foreign language (Arabic and/or French) would be an added advantage.
  • Job involves working in 12 hour rotational shifts (day/night)
  • Experience in telephone handling & proficiency of MS Office (Word & Excel)

Job is expired

Company Overview

Mumbai, Maharashtra, India

Mumbai International Airport Ltd (MIAL), a joint venture between a consortium led by GVK and Airports Authority of India, MIAL was awarded the mandate of modernizing, upgrading and expanding Mumbai’s Chhatrapati Shivaji Maharaj International Airport... Read More

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