Job Description

We are currently recruiter for the role of Reservations and Ticketing Supervisor in Khartoum, Sudan. 

Plans, supervises and supports the Reservation and Ticketing staff in order to achieve optimal customer satisfaction and surpass the annual revenue targets. Encourages teamwork, consistency of service and proper coordination.Support staff and customers to resolve difficult issues /problems pertaining to Reservations and Ticketing, on a daily basis. Arranges reservations and routing for using timetables, airline manuals, reference guides, and tariff book to encourage to maximum revenue for the Airline.

Perform a proper flight firming check to maximize flight utilization and reduce No-shows. Deal with all mishandled passengers, NORECs and DNB as required each day to reduce passenger complaints. Guide, support and assist the Reservation and Ticketing staff on any queries and supervise the unit in the absence of the Line Manager. Brief and update the Ticketing Office or Management regularly on any requests that require their approval. 

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.
Join us as we dare to achieve what’s never been done before.

Qualifications

• The successful candidate will have the following qualifications and skills:
   Relevant College or University qualifications
  •    Minimum 3 years of job-related experience
  •    Excellent communication skills with fluency in the English language
  •    Ability to foster teamwork among team members
  •    Knowledge of special rates/ offers/ promotions. 
  •    Mathematical skills.
  •    Fair knowledge of World Geography. 

Skills Required

• Reservations
• Ticketing