Job Description

We are looking for an experienced Retail Assistant – Duty Free that will be responsible to provide excellent customer service experiences daily to join our Duty Free Team.
Key Responsibilities and Duties:

• Greet customers and make them feel welcome.
• Maintain a clean, organized, and comfortable environment.
• Be attentive to customers, providing answers to any questions.
• Assist shoppers with merchandise (proper sizing, color choices, collecting items from back inventory if needed, etc.)
• Ensure products are a good fit for the customer needs.
• Restock items that are running low and maintain proper display appearances.
• Assist with inventory counts and placement of new products, including new in-store products or window displays.
• Handle customer complaints and concerns calmly; find a reasonable solution (calling on a supervisor only when necessary).
• Keep a watchful eye for theft or mishandling of merchandise; act according to company policy.
• Ensure customers are well-informed on any current sales, rewards programs, and store return policy.
• Process payment by using cash register, credit card machines, and/or POS (point of sale) computer system.

Requirements and Qualifications:

• Minimum High school diploma or GED equivalent preferred.
• Excellent Verbal and Written Communication in English. 
• Minimum 2 years’ experience in retail and/or sales experience preferred.
• Computer literate and comfortable using POS systems.
• Strong interpersonal skills

Skills Required

• Airport Operations