Job Description

 Asteria is Looking forward to hiring a customer support engineer who will be involved in customer relations activities. the individual must mainly incorporate pre-delivery & post-delivery acceptance testing, and RPAS Training of Asteria’s products, that are used in various applications such as aerial surveillance & Security, Agriculture, Mapping, Industrial inspection, etc. The target is to ensure excellent service standards and maintain high customer satisfaction.

Specific Responsibilities:

• Perform Inspection/Factory acceptance testing of Asteria’s product before delivering it to the end customer.
• Responsible for Product Delivery, On-site Acceptance & testing of delivered Asteria’s product.
• Incorporate RPAS Training program to all our end customers (Internal + External)
• Explain the product benefits and enhanced specifications of the system to the customer.
• Periodic visit to customer location for onsite reviews of delivered asteria’s product.
• Recommend potential products or services to management by collecting customer information/feedback and analyzing customer needs, prepare product or service reports by collecting & analyzing customer information.
• Suggest new solutions that will improve product quality and performance.
• Responsible for preparing & maintaining relevant documents such as product manuals, Factory Acceptance Test (FAT), Site Acceptance Test (SAT), RPAS Training Program, checklists, etc.
• Address the proper people to solve the problems in case of issues/errors.
• Improve process and way of working which are beneficial for both our organization and the customer.
• Responsible for timely delivery of orders & should be capable of processing and controlling urgent orders.
• Understanding the capabilities of the products and helping to troubleshoot the issue faced by the customer
• Incorporate in timely delivery of service systems and help the team in terms of flight testing, debugging, and troubleshooting of the systems.
• Responsible for taking matured self-decision during any crucial activities and providing clarification for the same.
• Adhere to company rules and regulations.

Reporting Tasks

• Inform on the workload and completion status on a weekly basis.
• Report work status through proper documentation as per organizational standards.
• Intimate the problems that cannot be resolved at the field level with reason.
• Report 100 % status of activities performed on-site and reason for issue/ difficulties faced for completing the activities if any!

Qualifications:

Engineering in Mechanical/Aeronautical/Aerospace or equivalent.

Relevant Experience:

• Experience: 2+ years

Desired Skills & Characteristics:

• Should have good verbal communication skills.
• Should be flexible enough to relocate anywhere in India (PAN India)
• Should have great fluency in Hindi & English Languages.
• Should be very flexible in traveling for onsite deliveries & training program as the job expects 80% travel throughout the year.
• The individual must have attention to detail, logical thinking, and the ability to execute the activities as per asteria standards.
• The individual should be good at following instructions and work collaboratively with a diverse team.
• The individual must exhibit good customer service attribute-courtesy, problem-solving, reliability, and good decision-making skill.
• The individual must stay abreast with technology changes and demonstrate strong technical expertise.
• The individual shall be flexible during working hours based on the work assignments.
• The individual shall be patient, empathetic, and passionately communicative.

Skills Required

• Mechanical Engineering
• Aeronautical