Job Description

Job Objectives

• On-site focal point for Singapore based customer(s) for all material and logistics issues related to full Satair  material and services scope
• Support customer on-site with training and assistance for all material, logistics and suppliers issues; creating awareness and familiarization with Satair/Airbus processes, interfaces, products and services
• Build, maintain and contribute to a sustainable and positive relationship between Satair/Airbus and the customer

Job Responsibilities

• Ensure efficient interface and smooth communication and information flows between assigned Customer and operational and commercial functions within global Airbus/Satair organization.
• Develop solutions, take decisions and if necessary manage the escalation to Management, to ensure material and service deliveries meet customer expectations.
• Consistently provide high quality responses to all customer related requests for all spare parts and related services.
• Facilitate commercial and financial issue resolution, while providing visibility to relevant stakeholders in Satair/Airbus on customer’s status in regards to operational performance and customer satisfaction.
• Ensure that customer receives full support for their material order issues. This includes addressing customer complaints related to material orders as well as the follow-up of customer requests in coordination with all the departments involved in material ordering activities
• Clarification of spares technical queries utilizing Airbus Technical Documentation and/or liaising with Airbus technical and engineering departments.
• Assist customer in areas of spares provisioning, spares supply and logistics, certification, documentation and warranty.
• Provide on-site customer training relating to the use and understanding of Airbus/Satair documentation, manuals and portals
• Assist the customer to become proficient in Airbus/Satair procedures and processes with the objective to enable the customer to become more self-sufficient in all aspects.
• Provide regular reports on main material aspects, highlights and issues during on-site assignments.
• Establish solid contacts and build deep business relationships with the customer, to support the customer, to promote and protect Satair/Airbus’ image and services.
• Assist in selling services and ensure high customer product and services acceptance and customer satisfaction.
• Communicate closely with the Field Service Teams on site, as well as with the Customer Order Specialist, the Account Director, the IMS Team, the Customer Support Director etc. to assist with management requests.
• Contribute to a continuous improvement of the performance and competitiveness of Satair/Airbus’ products, services and strategy, by providing market feedback and voice of the customer.

Job Requirements

• Degree in Aeronautics, Business, Supply Chain or Logistics
• Relevant work experience in logistics, supply chain, customer service and the aviation industry
• At least 3 - 5 years working experience in a customer service position or similar within the aviation industry
• Technical/aircraft engineering and process oriented background with the ability to understand and interpret technical documentation and drawings
• Analytical skills with the knowledge of spare parts ordering, planning, pricing, and provisioning
• Excellent working knowledge of MS Office applications (especially Excel and PowerPoint) and SAP R/3 (material management modules) as well as Google Suite
• Oral and written fluency in English. Further language skills are a plus.
• Negotiation skills
• Ability to work in a dynamic and fast-paced environment and within a diverse and international team and context
• Excellent customer interaction and customer orientation. The ability to understand customers to develop and propose creative solutions to solve issues is key for the position
• Willingness and ability to travel and continuously work on-site at customer location
• Ability to work on different topics in parallel and quickly adapt to new/different customers and locations
• Flexible, able to work under pressure with tight deadlines and successfully deal with unexpected situations/issues
• Effective stakeholder management across functions
• Proactively take initiative to ensure customer satisfaction
• Self-starter and able to work without constant direction while administering own mission on-site
• Structured way of working and with superior communication skills
• Analytical skills and presentation skills are required

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Skills Required

• SAP
• Microsoft Office
• Microsoft Excel
• Aircraft Materials