Job Description

With an extensive global network, highly-experienced staff and premium facilities, we offer a high-quality air freight service to our growing list of customers around the world.

As the business expands, we are excited to announce that we have multiple opportunities to join our Cargo Customer Services Team in Frankfurt on a temporary contract as a Senior Cargo Customer Services Agent (maternity cover until October 2022) . The role includes:

• Providing exceptional customer service support to our clients to enable the station to meet and exceed the set cargo targets and coordinate potential service recovery to enhance customer experience.
• Identifying needs and suggesting strategies to improve cargo customer service performance for the station and managing booking requests from agents/customers using Qatar Airways Cargo system and GHA input.   
• Ensuring that notifications are sent officially on cargo arrival information to freight forwarders / agents/ direct customers.

Part time options available upon request

Be part of an extraordinary story

• Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
• Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
• Together, everything is possible

Qualifications

About you

• Minimum of a High School Qualification with at least 1 year of customer service experience in airfreight industry
• Working knowledge of  cargo products and processes
• Knowledge of cargo reservations systems preferred
• Fluency in written and spoken English and German languages
• Has the current legal right to live and work in Germany

Skills Required

• Customer Service
• Cargo