Job Description

We are pleased to announce an incredibly exciting opportunity to join our ground services team in London as Senior Reservations and Ticketing Agent.

• A Senior Reservations and Ticketing agent will be making and confirming reservations for passengers, selling tickets for the airlines.
• Serve customers professionally through telephone or in person in order to achieve customer satisfaction, generate revenue, and take all possible measures to avoid loss of revenue.
• Assists passengers requiring special assistance to board or depart.
• Issue tickets and PTA`s, quoting correct fares and tariffs to ensure maximum customer satisfaction whilst minimizing complaints on a daily basis.
• Perform a detailed daily flight firming check to maximize flight utilization and reduce “no-shows” on a daily basis.
• Assist mishandled passengers such as NOREC and DNBs to minimize passenger complaints on a daily basis.
• Assist in controlling cash-flow to ensure that the daily sales report is closed on time on a daily basis.
• Initiate and promote QR product and services to generate additional revenue at each opportunity daily

Qualifications

The successful candidate will have the following qualifications and skills:

• Relevant College or University qualification
• 3 years of job-related experience
• Excellent communication skills with fluency in the English language.
• Through knowledge of special rates/offers/promotions.
• Proven ability to manage room sales with due regard to the Revenue.
• Ability to adhere to Management Policy and target sales mix to achieve maximum room revenue, ensuring every opportunity to sell is taken.
• A high potential individual is willing to be trained/learned.
• Demonstrates Quality Consciousness.

Skills Required

• Communication
• Ticketing