Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Job Description:

Boeing is the world’s largest (Per Boeing LinkedIn page) aerospace company and a leading provider of commercial airplanes, defense, space, and security systems, and global services. Building on a legacy of over a century of innovation and leadership, Boeing continues to lead the way in technology and innovation, customer delivery, and investment in its people and future growth of aerospace.

In India, Boeing has been a strong partner to the Indian aerospace and defense sectors for more than 75 years. People at Boeing have been supporting mission readiness and modernization of India’s defense forces, and enabling connected, safer, and smarter flying experiences, in the sky, in the seas, and in space.

Technology for today and tomorrow

The Boeing India Engineering & Technology Center (BIETC) is a 3000+ diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D, innovation, and high-quality engineering work in global markets, and leverage new-age technologies such as AI/ML, IIoT, Cloud, Model-Based Engineering, and Additive Manufacturing, shaping the future of aerospace.

People-driven culture

At Boeing, we believe creativity and innovation thrives when every employee is trusted, empowered, and has the flexibility to choose, grow, learn, and explore. We offer variable arrangements depending upon business and customer needs, and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration, frequent team engagements, and face-to-face meetings bring diverse perspectives and thoughts – enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work, we are committed to positively shaping people’s careers and being thoughtful about employee wellbeing.

At Boeing, we are inclusive, diverse, and transformative.

With us, you can create and contribute to what matters most in your career, community, country, and world. Join us in powering the progress of global aerospace.

Position Overview:

The Boeing Company is seeking for Senior Team Members to join their Field Service Airplane Operational Efficacy team in Mumbai, India. This team seeks a highly-skilled and motivated individual.

This position is part of the Airline Operational Efficacy Program (AOEP) – Support Team. Applies an interdisciplinary, collaborative approach to plan, design, develop and implement system solutions. Supports customer and operational needs to define and coordinate system improvement requirements to compatibility of all physical, functional and program interfaces. Performs various analyses to optimize total system of systems and/or system architecture. Leads and develops the planning, organization, implementation and monitoring of requirements management processes, tools, risk, issues, opportunity management and technology readiness assessment processes. Resolves cross-functional technical issues. Develops and maintains functional partnerships with internal stakeholders, and ensures appropriate communications.

Position Responsibilities:

• Leads a team to develop customer support plan and executes strategy.
• Present professional image in representing the Boeing Company to the customer
• As part of the Safety Management System, the Airplane Operational Efficacy team will travel on site to work directly with our airline partners to support and advise on maintenance and engineering operations.
• Maintain engagement standards, coordinate activities with internal groups and customer to maintain operations compliant with international industry and Boeing safety standards. Primary focal point for all items related to Operational Efficacy work that covers airline maintenance operations.
• Work closely with other AOEP functions and Field Service representatives around the world.
• Support airline personnel and leadership to mitigate identified gaps, bring to standard and interact with airline maintenance and engineering personnel to evaluate operator performance.
• Requires the ability to communicate effectively with all levels of management and customers.
• Must be willing to work at any hour; any length of time; i.e. on-call 24 hours per day, 7 days per week, as the job requires.
• Requires the ability to obtain a valid passport and be able to support local and international Travel of 75%.
• While back at home base, team members will share findings, prepare reports for senior executive and sales leadership and work virtually with airline operators to prepare for future evaluations.
• Much of the work performed in support of the Boeing Commercial Airplane’s Efficacy Support will require travel to international sites. Position requires all candidates to pass post transfer background screenings to apply for work visa’s in an assignment to an international host country. If clearances cannot be granted from the requisite international post transfer background screenings to apply for work visa’s in an assignment to an international host country, the result may be reassignment, reclassification or termination of employment.
• Will be sent on multiple/continuous assignments ranging from 30-180 days.
• Recent experience in aircraft Operations, Systems, Avionics, Engineering and/or Flight Test preferred. Prior customer support experience desired.
• The selected candidate may also support EIS (Entry Into Service) efforts which may support 737MAX, 747-8, 777 or 787; model experience on all or either is preferred.
• Ability/willingness/commitment to do the work in preparation for and resulting from the maintenance evaluation and support activities.
• Develops and implements recommendations to improve operational performance, quality and safety. Assist in maintaining criteria of evaluation checklists as well as airline data.
• Track deployment of engagements and support team, and manage rotational pool of evaluators.
• Develop and maintain strategic support plans.
• Analyze existing data to plan and execute operator support engagements.
• Interface with all Boeing stakeholders, including executive leadership and ensuring full coordination as appropriate.
• Continuously incorporate lessons learned into AOEP processes.

Basic Qualifications (Required Skills/Experience):

• Bachelor's Degree or Master’s Degree
• years of experience or education directly related to airline operations (i.e., Maintenance Control Center, Flight Operations, Line Maintenance, Engineering, Planning, Parts, and Quality Assurance, MRO operations, etc...)
• Flexibility to work varying hours, support evening and early morning customer teleconference and be available by phone 24/7 as needed
• Be able to travel 50-75% internationally required, with likely travel to remote and challenging environments

Preferred Qualifications (Desired Skills/Experience):

• Airframe and power plant license (license need not be current) or direct commercial pilot experience or flight operations background
• Experience working with remote teams
• Familiarity with SMS/QMS processes
• Bachelor's Degree or higher from an accredited course of study in engineering, computer science, mathematics, physics or chemistry is preferred
• Experience building and presenting plans or recommendations to airline customers and executive leadership
• Familiarity and comfort working in an airport environment and observing safety requirements
• Excellent communication skills -- must be able to communicate with airline personnel (ability to listen and capture data) during the support engagements
• Demonstrated team player
• Proven technical writing and presentation skills (clear and concise)
• Knowledge of basic airline safety practices
• Knowledge of FAA, EASA and/or Local Regulatory standards
• Background in airline engineering, maintenance planning, material, quality, maintenance control, line/base maintenance and/or flight ops Working knowledge of Airline Operations (i.e., Maintenance Control Center, Line Maintenance, Engineering, Planning, Parts, or Quality Assurance. etc.)
• Experience traveling and working abroad and representing Boeing to customers or regulators
• Ability to cross-reference rules among EASA, FAA, ICAO,IOSA, or Local Regulatory
• Proven ability to create, track and execute program plan
• Proven technical writing and presentation skills

Typical Education & Experience:

• Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 13 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+12 years' related work experience.)

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Skills Required

• Airlines
• Flight Operations
• Line Maintenance