Job Description

We have a wide variety of career opportunities around the world-come find yours.

Technical Operations/Maintenance

Technical Operations includes the maintenanceand overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.

Job overview and responsibilities

United's Maintenance & Engineering operation collects mountains of data, including maintenance plans, log pages, task sign-offs, schedule reliability performance, aircraft routing, part availabilityand more. The Tech Ops Business Intelligence team will be tasked to deliver the right information to the right people in the right format at the right time, all with the goal of enabling better operational decisions that improve United's flight completion rate, on-time performance, productivityand cost. This includes both performance trends looking backward, real-time operational statusand expectations looking forward. The team has five core responsibilities: Data design and validation, Data analysis, KPI design, dashboard creationand automation.

• Design meaningful metrics that indicate operational health and inform operational decisions
• Build high-quality operational dashboards and reports for Tech Ops leadership, front-line management and individual business teams throughout the organization
• Curate tables and views that serve as the "single source of truth" for United's Tech Ops data
• Continuously interface with business groups throughout Tech Ops to understand organizational needs and design solutions
• Automate existing manual reports and processes to improve operational throughput
• Document the Tech Ops data landscape, maintain an inventory of reports and plan for report consolidation, elimination, and/or improvement

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Required 

• Bachelor's degree in a quantitative field like Math, Statistics, Operations Research, Computer Science, Engineering, or related field required
• At least 3-5 years experience in business intelligence, analytics and/or data engineering
• Deep understanding of data structures, relationships and efficient transformations
• Familiarity with all parts of the data ecosystem-acquisition, engineering, storage, management, analysis, visualization and deployment
• Knowledge and application of data visualization best practices
• Proven comfort working with massive data sets
• Proficiency writing complex queries and procedures using both traditional and modern technologies/ languages (i.e. SQL, Python, Spark, etc.)
• Data visualization skills using one or more reporting tools (i.e. Spotfire, Tableau, ggplot2, etc.) to produce meaningful, elegant dashboards
• Experience with JavaScript, D3, HTML, CSS / front-end development
• Ability to learn what a business team does, then design a data/technology solution that connects business processes with quantifiable outcomes
• Must be legally authorized to work in India for any employer without sponsorship
• Must be fluent in English (written and spoken)
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

Preferred

• Master's Degree in a quantitative field and/or MBA preferred
• Airline experience or knowledge of airline operations preferred
• Knowledge of UI/UX design principles preferred
• Involvement with agile technology development preferred
• Background integrating data outputs into production-level IT applications preferred
• Exposure to statistical and analytical methods preferred

Skills Required

• Communication