Job Description

The holder of this position will be responsible for evaluating our needs and current practices, and design, develop/update and deliver training programs to our cabin crew.

Key Responsibilities

• Carry out training and development needs analysis
• Develop, implement, and update training materials and e-learning modules (including train-the-trainers)
• Conduct training for cabin crew and administrate LMS (MLMS) on Success Factor tool
• Liaise with external consultants in terms of course assignments, schedules, and payments
• Support the daily administration of the training section for timely injection of trainees/promotes
• Monitor and review the progress of trainees and promotes and give feedback at regular intervals
• Carry out inflight assessment reviews and audits, to identify under-performing crew for additional training and provide feedback for service process improvement
• Maintain training and HR-related reports for assigned trainees
• Support the administration of uniform, hotel accommodation and transport arrangements
• Coordinate with stakeholders to manage development/issuance of job aids items used by cabin crew

Skills/Attributes

• Excellent interpersonal and communication skills
• Ability to work independently, a good leader as well as a team player
• Attentive to details and enterprising
• Has demonstrated in current role a good track record and strong understanding of policies /procedures
• Experience in planning/ conducting training
• Proficient with Microsoft Office applications

Work Experience

• Minimum 3 years of work experience as a Cabin Crew out of which at least 1 year as a Senior Cabin Crew (SCC) in Domestic Airline or minimum 5 years as online Cabin Crew in any International airline

Qualification

• Graduate from a recognized university

Location

Gurgaon

Skills Required

• Microsoft Office
• Interpersonal Skills
• Training