Job Detail

Sr Executive crew support - IndiGo

Date Posted:Aug 03, 2022

Job Detail

  • Location:
    Gurgaon, Haryana, India
  • Company:
  • Type:
    Full Time
  • Career Level:
  • Experience:
    2 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Oct 03, 2022

Job Description

Core Job execution accountabilities: -

  • Delivering a comprehensive service; handling complaints, queries and suggestions from crew and OCC staff.
  • Ensure that there is always a client centric & successful resolution provided to tickets/requests/feedback/queries assigned on day to day basis.
  • Ensure that no tickets/requests/feedback/queries should breach the SLA – 72 Hours.
  • Ensuring follow ups are done on escalated tickets.
  • Ensure that the system/ticket documentation is available for all parties involved and up to date, including administration manuals. Ensure any change in the system design or functionalities are properly documented and disseminated by the team.
  • Partnering with the different business groups on issue resolution and enhancement implementation.
  • Improve crew support quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Assist with management of the department and complete tasks & projects as delegated by the manager.
  • Ensure an overall helpful transparent & trustworthy image of ICare with clients.
  • To develop and achieve an updated knowledge of most recent update of CAR and DGCA rules.

Expected skill set:

  • Min 2 years’ experience in Customer Service/Aviation industry.
  • Must have ability to multi task and prioritize tickets/tasks
  • Experience of working in team environment. Previous supervisory skills preferred
  • Must have working knowledge of Outlook, MS Excel, Word, PowerPoint.
  • Must have strong analytical skills and ability to learn/adapt quickly.
  • Must have excellent written (Email) and Verbal communication. Should have strong logical convincing skills
  • Must be a confident, self-driven, motivated individual with soft skills.
  • Should be willing to perform under pressure and meet deadlines
  • Must be prepared to work on weekend as roster will include weekend days.

Skills Required

Job is expired

Company Overview

Gurgaon, Haryana, India

IndiGo is India’s largest passenger airline with a market share of 54.3% as of January, 2021. We primarily operate in India’s domestic air travel market as a low-cost carrier with focus on our three pillars – offering low fares... Read More

Related Jobs

Google Map