The Customer Relations team handles customer’s queries, feedbacks and complaints. The role entails receiving customer’s email/ social media posts and resolving the customer’s issue appropriately. This may involve investigation from other departments and inter departmental coordination. The holder of this position needs to apply customer centric approach with the product and process knowledge to resolve the customer’s issue within the stipulated timelines. The average first response time and time taken to resolve the cases are the key performance metrics along with qualitative aspect. He/ She is expected to have good English writing and comprehension skills.
Skills & Attributes