The Club Vistara member services team handles member service requests, queries, feedback, and complaints. The role involves receiving member’s email/ social media posts/senior management escalations and resolving the member concerns within the agreed SLA's. This may involve investigation from other departments and inter-departmental coordination. The average first response time and time taken to resolve the cases are the key performance metrics along with the qualitative aspects. The team member will play an essential role in being the voice of members and assist in guiding program design and policies.
Key Responsibilities
Skills / Attributes
Work Experience
Qualification
Location
Gurgaon