Job Description

Your Responsibilities
The overall purpose of job is to ensure effective and efficient managing and administering of the
station. This role is accountable for on-time departures, baggage mishandling, excess baggage
collection and travel document violation. The Station Manager shall also maintain the highest level
of safety, security and service standards for ground operations.

Your Duties

• To undertake any other tasks directed by Head Office in respect of operations and administration. 
• Ensure the station is managed and administered in compliance to the regulatory requirement in terms of safety, security, crisis and emergency. 
• Has Authority to make decision up to Low Risk events to the safety and/or security of the aircraft operations and shall consult Head of Guest Service for any Medium Risk events and incidents happen
• Ensure optimum payload, safe, efficient and on-time departure of flights. 
• Ensure handling process of passengers, baggage and cargo in accordance to company’s procedures.
• Co-ordinate and monitor the Ground Handler’s performance to meet our service standard.
• Maintain close rapport with the governmental and regulatory authorities in the station.
• Supervise and monitor the Ground Handler on handling of our flights.
• Recommend and implement improvements to achieve optimal station performance and reduce cost.
• Responsible for ensuring Guest Service operations are conducted in accordance with applicable regulations, compliance with Civil Aviation Authority of Thailand requirements and standards of Thai AirAsia.
• Provide managerial and administrative support to personnel within the station. 
• Handle and be accountable for any monetary transactions at the station.
• Interface with all agencies pertaining to the performance and profitability of the station and the company.
• Ensure full compliance of the Company’s Accounting procedures at the station.
• Submit Daily Station Report (DSR) and monthly report to Headquarters on time – Make decision on operations and cost related matters within the scope of authority. 
• Strive for ZERO DEFECT in Ground Handling of passengers, baggage, cargo and in-flight services.
• Coordinate with Ground Handlers and Airport CIQ authorities to ensure on-time performance 
• Represent company to attend meetings related to airport development and operations – Attend official functions on behalf of the company under the authorization of HQ.
• Maintain close liaison with various government agencies (CIQ, Police ,CAAT and Security).
• To verify invoices pertaining to Station operations and administration before submitting to Finance for billing.
• Handle guests’ complaints by coordinating with Ground Handler to take prompt remedial actions - Exercise cost control on all station expenditures to ensure within the budget.
• Prepare and compile reports, statistics, and budget in respect to station as required by the Head Office. Accountable for the revision and updating of the manuals in the station.
• Ensure the revision and updating of the manuals in the station.
• Ensure sufficient qualified Guest Services for the planned tasks and activities to be performed in accordance with the applicable requirements. 
• To ensure Duty Manager and/or Guest Services Officer has the authority for ensuring that all activities can be financed and carried out in accordance with the applicable requirements. 

Traits

• First and foremost, a strong leader with great skills and talents for managing, exciting, motivating large groups of people into achieving big ambitions. (Many of these people may not be employees, but dealers, distributors, business partners of Thai AirAsia). Yet also somebody who is strong at managing KPIs and deliverables as is expected in any sales and service organization. 
• You must be a very passionate person at understanding passengers, knowing their needs and expectations and working towards exceeding them.
• You would also be a very key member of the top management team that drives Thai AirAsia, so over and above being skilled and proficient in the actual role, also be someone who can contribute towards the general management and direction of Thai AirAsia. 
• And in an organization where being a valuable team player is of paramount importance, you must also be a person with strong opinions and convictions, as well as one who values others’ opinions and inputs, and are not afraid of debates and discussion on how things should be done.

Merits

Minimum Working Experience:

• At least three years’ team leader experience in airline Guest Service and operations, preferably as Duty Manager/Duty Executive/Guest Service Officer.
• Experienced in cultivating relationships with airport authorities and regulatory bodies.
• Experienced in managing a diverse workforce across different shifts / rosters

Education:

• A combination of university diploma / degree or above, in any discipline, and/or extensive experience in airport operations environment.

Professional Qualifications:

• Excellent interpersonal communication and influencing skills.
• Proficient in:
  - Government regulations (customs, immigrations and related matters);
  - Company policy and Standard Operation Procedures;
  - Dangerous goods acceptance and handling;
  - Aircraft loading;
  - Flight security procedures; 
  - Safety incident / hazard reporting; 
  And other key ground operations matters.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

Skills Required

• Airport Operations
• Safety