Job Description

Operations

• Efficient processing and planning of client requests in accordance with statutory requirements and company policy as defined in the OM and SOP.
• Examine regulatory and permit requirements, secure slots and PPRs, over-flight and handling clearances as well as coordinate all other flight operations activities.
• Coordinate with Handlers, FBO and third-party vendors to ensure smooth handling of client flights.
• Preparing and filing of flight plans for any flight as per clients' specific requirements.
• Prompt answering of any inquiries from clients relating to operational requirements and following up on flight movement reports.
• Utilizing the following manuals and documents located in the Operations Library to ensure delivery of quality services: a. Aeronautical Information publications (AIP & AIC) circulars, b. Air Navigation orders and Regulations (ANO), c. Company Operations Manuals, d. Operational Notifications, e. Quality Assurance Manual.
• Supervise local flights and relocate to other Southern African Airports or as geographically required by the Operational Needs of the Company.
• Identify, create, and maintain key relationships between the organization and local authorities and airport companies throughout the territory assigned.

VENDOR RELATIONS

• Development; expansion and maintenance of the current International Vendor Network.
• Identify, create, and maintain key relationships between the organization and vendors throughout the territory assigned. This will ensure the Company’s customers receive the best possible service and cost of those services while maintaining maximum quality and performance levels.
• Assist procurement in negotiating contract agreements with the vendor, utilizing the organization's procurement team.
• Develop the organization's Vendor Network by identifying key vendors who have high service standards and provide an excellent level of service to the Company’s customers.
• Identify contractors who will serve as a representative of the Company at international airport locations.
• Assist procurement in negotiating discounted cost structure for vendor services. The Company’s rebate program from the vendor shall be included in the negotiation.
• Conduct initial and continuous analysis to ensure vendors comply with the Company’s principle rules and ensure vendors' proper protocols are in place at all times.
• Ensure vendor information is complete and accurate within the Company’s database.
• Standardize vendor service quality expectations with vendors as outlined by the Company.
• Develop and maintain a vendor relationship program identifying joint opportunities between the Vendor and the Company.
• Work closely with the Company’s software systems as it develops internationally and introduces vendors where applicable with ground handling services.

Skills Required

• Operations Management
• Database Management