Job Description

Educational Qualifications         

• Bachelor degree OR Two year diploma in any discipline with 02 years of relevant work experience preferably with Aviation or Travel & Tourism or Hospitality Sector.
• OR Secondary School certificate with Specialized certificate / license in the related field preferably Ground or Air safety certification (i.e. ramp handling/safety equipment procedures / Emergency procedures Flight dispatch/ground operations management or Load Control) and having 06 years of WY / Aviation experience in similar functions.

Skills/Knowledge           

•  Proficiency in English (Reading & Writing)
•  Knowledge of a foreign language is desirable and will be an advantage.
•  Proficiency in MS Office
•  Excellent supervisory and time management skills
•  Excellent planning, organizing and maintenance skills

Operations

• The duties and Responsibilities mentioned in this Job Description shall be for Hyderabad station ground operations.
• Ensure all passengers are handled in correct manner and provide personalized service to high yield passenger as well as for any special service required for economy class passengers.
• Implement action plan for delayed flight and accomplish all the necessary steps in accordance with the laid-down procedure and ensure maximum attention and care provided to all passengers.
• Supervise lounge service, ensure of cleanliness adequate magazines, newspapers and refreshments.
• Adapt instructive guidelines for oversold flight on shift basis in line with the action plan – over-sale, brief of all staff under his direction and coordination with GHA for implementation.
• Ensure delayed, denied boarding and STPC passengers are provided with acceptable standard accommodation.
• Ensure all laid down procedures/regulations/standards affecting passenger, ramp, baggage, cargo weight and balance are maintained.
• Ensure major potential problem areas are identified and action taken to rectify.
• Liaise with Catering/Engineering in all areas affecting Passenger Services.
• Safeguard Oman Air’s marketing interests at all times.
• Ensure timely delivery of arrival baggage in the baggage reclaim area. Report any shortcomings to GHA management.
• Ensure a high standard of safety and security for staff, passengers, baggage, cargo, mail, aircraft and company property.
• Ensure safeguard of flight revenue documents and prompt dispatch to head office as per the laid-down procedure.
• Report all discrepancies and deviations in the Flight Handling Report (FHR) and make ASM aware of corrective action taken along with recommendation to prevent recurrence.
• Ensure that company regulations are followed with regard to lost/found/damage baggage and that the time factor in this connection is not exceeded
• Participate in the conduct Local Performance Checks (LPC)
• GENERAL
• Comply with safety and security regulations.
• Ensure company memo’s ,airline manuals, are regularly read to update current procedures and regulations
• Carry out duties on all areas of passenger services section as directed by superiors
• Working detail guidelines will be provided where applicable

Skills Required

• Customer Service
• Microsoft Office