Job Description

Educational Qualifications         

• Fresh Bachelor degree in a related discipline
• OR Two years college Diploma in a related discipline with 2 years of relevant work experience preferably in reservation systems GDS of an Airline industry
• OR Specialised certificate in the related field preferably IATA or similar with Secondary school and having 6 years of relevant work experience.

Skills/Knowledge           

• Proficient in English (Spoken & Written)
• Proficient in MS office
• Excellent knowledge of reservation system (GDS)
• Good Negotiation Skills
• Customer Service skills
• Passenger pricing knowledge
• Procedure implementation
• Team player

Job Description

• Optimum management of the resources within the department.
• Responsible to all day to day activities
• Overall Supervision of ticketing activities
• Distribute all fare circulars and update all staff from time to time.
• Safe guard all Cash valued documents
• Set objectives for all ticketing staff. Set standards and ensure that they are met or exceeded.
• Set standards for the entire section to reflect Oman Air Image.
• Provide Oman Air customers (passengers and travel Agents) all services to the companies standards
• Lead, train and develop the staff to achieve highest level of performance
• Motivate staff and recommend reward according to performance and productivity.
• Create a cordial working atmosphere to increase the productivity of the staff
• Prepare duty roster and assign duties to the staff
• To plan training requirements for the staff
• Coordinate closely with CRC and Airport Manager/Supervisor.
• Compile monthly statistics
• Inform management about competitors practices
• Update Management with all relevant statistics.
• Adhere to all management decisions.
• Reduce reservation cost to the minimum.
• Strictly adhere to ticketing and reservation ethics.
• Ensure that all staff follows reservation and ticketing ethics.
• Adhere to Company ethics and standards at all times
• Groom, Conduct, and present in accordance with the companies’ image.
• Work in close co-operation with airport staff to minimise the impact of disruption on customers
• Any other job assigned by the management
• Keeping the manuals up-to-date.
• Revenue documents inventory control:
• On a daily basis, to close station and to generate sales summary.
• ASR of each staff is collected and forwarded to revenue on a daily basis.
• Ensure daily sales collection tallies with the end of the day consolidated sales summary
• To ensure sales proceeds are banked every day.
• Correct system errors by changing VCR status.
• Generate staff productivity report.

Skills Required

• Team Player
• Microsoft Office