Job Description

Position Summary

The main purpose of this position is to lead a team to effectively provide technical support to queries associated with ROV and its equipment. It includes preparing the processes/ procedures for providing direction to team members to achieve the set departmental goals and also ensure consistent communication takes place within area of responsibility.
Functions

Duties & Responsibilities

Essential

• Demonstrate effective Leadership and Team management skills.
• Own and manage all the core process.
• Set department goals/objectives and deadlines as per previous year’s performance and best industry practices and standards to ensure continuous quality improvement.
• Give timely inputs to Senior management regarding the progress of the team objectives as well as departmental tasks.
• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended requestor
• Write easy-to-understand user interface text
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
• Create and maintain the information architecture and develop and maintain templates for documents.
• Create user documentation for a variety of material, including how-to guides and instruction manuals. Ensure technical verbiage is easy to understand by the layperson.
• Publish documents as per required formats.
• Supervise day to day operations and delegate tasks for ensuring skill development of team members.
• Handle escalated issues and provide directions to the team members in resolving technical queries associated with ROV and its equipment.
• Verify technical procedures/documentation prepared by team members for addressing issues/ requirements of offshore and onshore personnel.
• Review Technical database/ procedures prepared by team members based on inputs from Subject Matter Experts and previous data of queries/ issues resolved for future reference.

NON-ESSENTIAL

• Review processes and identify improvement areas using periodic analysis and feedback received from customers.
• Investigate customer complaints/ non conformances using root cause analysis and develop corrective and preventive actions.
• Evaluate team performance using Support Centre metrics, quality assurance monitoring, and key performance indicators (KPI’s)
• Identify training requirements of team members and provide coaching using available resources.
• Recognize exceptional performance, appreciate accomplishments and organize team building activities to motivate team members
• Undertake specific projects as instructed by management.

Safety

• Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable in order to proactively ensure a safe working environment.
• Carry out work in accordance with the Company Health, Safety, Environmental and Quality Systems.
• Proactively identify workplace hazards and suggest improvements to enhance the safety and quality of the work environment.

Other

• Perform the assigned tasks with due diligence and precision following the guidelines of the Integrated Management System of the company.
• Eliminate waste of whatever form, to suggest the use of more environment friendly substances and better practices and contribute to the continuous improvement of the work environment .

Supervisory Responsibilities

• This position has direct supervisory responsibilities and involves leading a team of Administrators, Engineering assistants and Support Engineers.

Reporting Relationship

• Robotics Support Manager.

Qualifications

Qualifications

• TECH in ELECTRONICS /ELECTRICAL / MECHANICAL Engineering (E)
• Able to work in shifts 42.5 hours (weekly), (Morning, Evening, Night & Weekends) (E)
• Minimum 5 year of experience as Support Engineer in Robotics Support Centre (E)

Knowledge, Skills, Abilities And Other Characteristics

• Excellent Verbal & Written Communication Skills in English
• Working Knowledge of Hydraulics & Electrical Distribution Systems
• Highly independent and proactive
• Knowledge of MS-Office and computer fundamentals
• Mentoring and Leadership skills

Closing Statement

Working Conditions

This position is considered OFFICE WORK which is characterized as follows.

• Almost exclusively indoors during the day and occasionally at night
• Occasional exposure to airborne dust in the work place
• Work surface is stable (flat)

Physical Activity/Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is considered LIGHT work.

OCCASIONAL

FREQUENT

CONSTANT

• Lift up to 20 pounds
• Climbing, stooping, kneeling, squatting, and reaching
• Lift up to 10 pounds
• Standing
• Repetitive movements of arms and hands
• Sit with back supported

Skills Required

• Communication
• Microsoft Office