Job Detail

Trainee - Contact Centre - DHL

Date Posted:Sep 12, 2021

Job Detail

  • Location:
    Mumbai, Maharashtra, India
  • Company:
  • Type:
    Full Time
  • Career Level:
  • Experience:
    2 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Oct 31, 2021

Job Description

Main Accountabilities
• Accept and register bookings for DHL services
Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (e.g. for more clarification
Sales Leads, shipment insurance) during interaction with customer
• Respond to customers consistently and confidently by providing accurate information in all areas such as
custom requirements, transit time and prices
• Enhance service experience in DHL by exercising professionalism and empathy when dealing with each
individual customer’s varying needs and demands
• Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries
• Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service
to positively enhance customer’s experience with DHL
• Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within
reasonable limits in consultation with CS supervisors and managers
• Assist the supervisors (if applicable) to carry out relevant CS orientation / training programs for new or existing
CS staff

Functional Experience
• 2 years experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)

Education / Qualification / Certification
RequirementsGraduation or Diploma (equivalent)

Skills Required

Job is expired

Company Overview

Bonn, Nordrhein-Westfalen, Germany

DHL is the leading global brand in the logistics industry. Our divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express... Read More

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