Job Detail

Trainee Officer (AIC - Quality Assurance) - SATS Ltd

Date Posted:Nov 16, 2021

Job Detail

  • Location:
    Singapore, Singapore, Singapore
  • Company:
  • Type:
  • Career Level:
  • Experience:
    Not Mentioned
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Jan 15, 2022

Job Description



Contract Type


Working Hours

44 hours a week


Aviation/Aircraft Maintenance


Changi Airport Terminals 1, 2 or 3



About us

SATS – Feeding and Connecting Asia

We are a leading provider of Food Solutions and Gateway Services. Our vision is to feed and connect Asia, and it is our passion to delight our customers. With 70 years of experience, and a regional presence in 14 countries, SATS caters to the needs of the aviation sector and a host of other public and private institutions in areas like defence, hospitality, healthcare and logistics.

SATS is entering a new phase of growth by expanding our business across the region and connecting our services internationally, so as to create new value for our customers, partners and shareholders. Technology-driven and people-led, we transform ourselves continually by injecting new technology and investing in people so as to build a more sustainable business.

Gateway Services
SATS’ Gateway Services encompasses services in ground handling which include ramp and baggage handling, aircraft cleaning, flight operations and load control, airfreight and passenger services. Our offerings also include aviation security, cruise handling and cruise terminal management.

Food Solutions
SATS’ Food Solutions comprises in-flight catering, commercial and institutional catering, research and development, food manufacturing and food distribution. Our offerings also include linen and laundry services, and we are the master caterer for the Singapore Sports Hub.

Visit our corporate website for more information and the latest news.


At SATS, you join a company, and family, which strives for excellence in all that we do. Customers are at the heart of our business and customers can count on us to be dependable and trustworthy. We are always exploring new ideas and ways of doing things, and we value entrepreneurs who create new businesses and seize opportunities. You can look forward to an exciting career in the SATS Group of companies where there are many opportunities for leadership progression, skills upgrading and career development, including overseas exposure.

At SATS, it's a world of opportunities all in one place. Join us now to grow with SATS.

Key accountabilities

  • Analyse passenger feedback to find the root causes and following up to resolve issues
  • Conduct joint audits with customer airline ops teams
  • Perform AIC QC checks
  • Track and measure performance of Teams and Team Leaders
  • Coordinate closely with AIC Training on team improvement
  • Review and recommend new cleaning procedures and/or equipment for continuous improvement
  • Ensure company and customer quality standards are met
  • Report safety and quality infringements

Skills & experience

  • A Level or Diploma in any discipline
  • Preferably possess knowledge of (1) Aircraft interior cleaning requirements, procedures and equipment & (2) Airline passenger feedback, particularly on aircraft cleanliness
  • Possess good supervisory and analytical skills, with an eye for details
  • Good knowledge of Microsoft Suite (Outlook, Excel, Word and Powerpoint, Teams)


Job is expired

Company Overview

Singapore, Singapore, Singapore

SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. Wi... Read More

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