The VIE is based in Dubai at the premises of the company Flydubai. He will be in tandem with an experienced Field Support Engineer.
After a period of initial training at the Montereau site, the two main missions of VIE will be:
o Provide customer support on site.
o Communicate and report all the elements relating to the Customer Climate.
o Present, explain, comment on, accompany Safran Aircraft Engines messages
o Report operational data within the allotted time
o Ensure 24-hour communication between the Customer and the OEM or Services.
o Provide basic technical support, including assistance in solving technical problems, writing CSC cases, analyzing responses, troubleshooting, endoscopic inspection (BSI) ), and the use of the Technical Documentation, the monitoring of significant events and the
o Assist the Client in using the existing tools myCFM portal, CSC, Remote Diagnostics, etc…
o Coordinate fleet plans: retrofits, Cat 2 SB, A / D, monitoring and feedback on Critical Items, Technical Surveys.
Bac +5 in aeronautics or Bac + 2 / + 3 with experience of at least 2 years
Excellent interpersonal skills and communication
Knowledge of aircraft engines Fluent
Ability to innovate
Experience in Lean 6sigma and change management appreciated
Specificity of the job
One-off trips to the Montereau site
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 79,000 employees and sales of 16.5 billion euros in 2020 and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and Innovation roadmap.
Safran ranks first in Forbes's 2020 list of the World's Best Employers for its sector.
Safran Aircraft Engines designs, produces and sells, alone or in partnership, commercial and military aircraft engines offering world-class performance. Through CFM International *, Safran Aircraft Engines is the world's leading supplier of engines for single-aisle mainline commercial jets. The company is also fully responsible for the design, development and production of the M88 and M53 engines for the Rafale and Mirage 2000 fighters, respectively, and will be the systems integrator for the engine powering Europe's New-Generation Fighter.
* CFM International is a 50/50 joint company between Safran Aircraft Engines and GE.